21st Century - Auto Insurance Claims Customer Service Contacts
21st Century - Auto Insurance Claims is a dedicated service provided by 21st Century Insurance, focusing on efficient and customer-friendly processing of auto insurance claims for policyholders. Known for their quick response times and supportive customer service, 21st Century makes filing claims straightforward with online and phone reporting options available 24/7. This streamlined approach ensures that customers can receive assistance and compensation with minimal hassle, helping them to get back on the road faster after an accident.
Phone Number & Contact Info
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- 21st Century - Auto Insurance Claims Most Popular Number
- 888-314-4328
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- Website
- www.21st.com
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- Social Media Channels
- No social media available.
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-244-6163
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- Mailing Address:
21st Century - Auto Insurance Claims Customer Service Overview
21st Century - Auto Insurance Claims has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 12 minutes. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact 21st Century - Auto Insurance Claims
Customers contact 21st Century - Auto Insurance Claims for various reasons. Most popular of them are questions like "How does the claims process work for 21st Century - Auto Insurance?", "How does 21st Century - Auto Insurance handle rental car reimbursements during repairs?", "Is there a deductible for auto insurance claims?".
User Testimonials for 21st Century - Auto Insurance Claims Support
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Waiting on hold for 45 minutes tarnishes the customer experience and prompts a reconsideration of insurance providers.
From Layken Pmq at 2024-08-03 -
Disappointed by long hold times and lack of communication. Struggled to resolve a payment issue after unexpected changes.
From Raylynn Pmq at 2024-02-12 -
Frustrating lack of response despite long-term loyalty.
From Guest-5676552 at 2024-03-04 -
Long wait times for assistance left me disappointed and frustrated.
From Zunaira Llv at 2024-01-22 -
Customer service was unreachable, with calls directed to a non-functional line, falsely claiming high priority. Frustrating experience trying to resolve double charges led to seeking outside intervention.
From Jinfei Z at 2023-10-05 -
Dramatic decline in service, with wait times extending beyond stated delays and frequent disconnections, making it nearly impossible to reach a representative.
From E. Martinez at 2023-09-11
Frequently Asked Questions About 21st Century - Auto Insurance Claims
Explore frequently asked questions about 21st Century - Auto Insurance Claims to quickly find the information and support you need.
Founded in 1958, 21st Century Insurance has seen its share of acquisitions. AIG purchased 21st Century in 2005. Now, 21st Century operates as a subsidiary of Farmers Insurance, following that company's acquisition of AIG in 2009.
21st Century Insurance is owned by Farmers Insurance Group.
21st Century Insurance is owned by Farmers Insurance Group.
Currently, 21st Century is only available to California drivers. Many former 21st Century customers are now insured by Toggle, another of Farmer's brands.