24 Hour Fitness Customer Service Contacts
24 Hour Fitness is a leading health club industry pioneer, offering state-of-the-art fitness facilities and a wide range of group exercise classes across the United States. With a commitment to helping members achieve their fitness goals around the clock, 24 Hour Fitness provides flexible membership options and access to experienced personal trainers. Whether you're a beginner or a fitness enthusiast, 24 Hour Fitness supports your journey to a healthier lifestyle, making it a top choice for gym-goers nationwide.
Phone Number & Contact Info
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- 24 Hour Fitness Most Popular Number
- 800-432-6348
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- Website
- www.24hourfitness.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- San Ramon, CA
24 Hour Fitness Customer Service Overview
24 Hour Fitness has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 20 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact 24 Hour Fitness
Customers contact 24 Hour Fitness for various reasons. Most popular of them are questions like "What Is the 24 Hour Fitness Cancellation Policy?", "How Do I Join 24 Hour Fitness?", "What are the hours of operation for 24 Hour Fitness?".
User Testimonials for 24 Hour Fitness Support
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Difficulty in reaching a human representative at the customer service phone number is frustrating.
From Cauy Yhq at 07/30/24 -
Contact needed for membership payment and contract issues.
From Joseph G Qti at 08/09/24 -
Friendly staff initially helpful in locating equipment, but a later encounter with an uncooperative employee marred the experience. Despite politeness, resistance was met, indicating a need for better training. Please ensure staff maintain a consistent level of service.
From Mariana M Oau at 06/10/24 -
Limited access to customer service representatives, requiring email communication.
From Kathryn L Msu at 07/11/24 -
Unhelpful staff, no response when goods went missing. Ignored refund requests.
From Vicki Whyton at 04/25/24 -
Lazy staff with poor service, broken equipment, and lack of maintenance.
From Pat Larson at 05/16/24
Frequently Asked Questions About 24 Hour Fitness
Explore frequently asked questions about 24 Hour Fitness to quickly find the information and support you need.
24 Hour Fitness USA is a private company headquartered in California with an estimated 9,000 employees.
The health club giant LA Fitness has announced that it has acquired competitor 24 Hour Fitness clubs in Arizona. The trade publication ClubIndustry.com reports there won't be any changes at the gyms right away, but that its future plans remain open.
The health club giant LA Fitness has announced that it has acquired competitor 24 Hour Fitness clubs in Arizona. The trade publication ClubIndustry.com reports there won't be any changes at the gyms right away, but that its future plans remain open.
24 Hour Fitness makes money through multiple revenue streams, primarily anchored in membership fees. This approach is supplemented by personal training, group classes, and other health and wellness services, along with sales of merchandise and nutritional products.