ABCMouse Customer Service Contacts
ABCmouse provides an engaging and complete online educational platform that helps young learners, aged 2 to 8, master the basics of the alphabet. This dynamic program spans various subjects such as reading, mathematics, music, social studies, art, and beyond, fostering a well-rounded educational experience for children.
Phone Number & Contact Info
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- ABCMouse Most Popular Number
- 800-633-3331
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- Website
- www.abcmouse.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Glendale, CA
ABCMouse Customer Service Overview
ABCMouse has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 13 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact ABCMouse
Customers contact ABCMouse for various reasons. Most popular of them are questions like "Can I access ABCMouse offline?", "Can I access ABCMouse from multiple devices?", "Do I need internet access to use ABCMouse?".
User Testimonials for ABCMouse Support
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Rude customer service representative and refusal to escalate to a supervisor.
From Danita S Dxm at 06/18/24 -
Sophia provided prompt and courteous help to cancel my unused subscription.
From Catherine R Rhy at 07/12/24 -
Called and emailed repeatedly without resolution, ignored by support, unable to access account, nonexistent technical help.
From Chanda L Pca at 03/17/24 -
Horrible customer service, with no transparency or reminders about renewals. Support was unhelpful and dismissive when contacted about unexpected charges, making it nearly impossible to cancel.
From Hannah J Freeman at 10/18/24 -
Refund promised but not received, new charges appeared. Customer frustrated.
From Shasta at 07/10/24 -
Limited refund provided after struggling with initial setup due to outdated device compatibility.
From Andrew Muzzlewhite at 03/29/24
Frequently Asked Questions About ABCMouse
Explore frequently asked questions about ABCMouse to quickly find the information and support you need.
ABCmouse.com is produced by Age of Learning, Inc., a privately owned education technology company currently led by CEO Alex Galvagni. Headquartered in Glendale, California, the company was founded in 2007 by Doug Dohring.
ABCmouse, which is not connected to the ABC network or Disney, is a digital education platform for children between ages 2 and 8. Users have access to content on reading, math, science and other subjects through the company's website or mobile app.
ABCMouse, on the other hand, has tuned their offering in a way that makes advertising pay off (by consolidating thousands of curriculum-based activities all in one app offering, as mentioned above). Most of those reading this post have likely seen their TV commercials.
Is ABCmouse free with Amazon Prime? The Amazon Prime member offer for ABCmouse appears to be the same: the first month free. On Amazon Prime, the ABCmouse.com - Early Learning Academy app is available for free download, but after a month, it will prompt you to pay for a subscription starting at $9.95/mo.