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Adidas Customer Service Contacts
Adidas AG, a prominent German manufacturer of athletic clothing and shoes, has been a leader in the industry since 1949. The company is strategically based in Herzogenaurach, Bavaria, and is renowned for its innovative approach to sportswear. Known for styling its name in lowercase, Adidas continues to be a pivotal player in the global sports apparel market.
Phone Number & Contact Info
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- Adidas Most Popular Number
- 800-982-9337
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- [email protected]
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- Website
- www.adidas-group.com
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- Opening Hours:
- Mon-Sun 5am-8pm PT
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- Additional Contact numbers:
- 800-448-1796
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- Mailing Address:
- Herzogenaurach, Germany
Adidas Customer Service Overview
Adidas has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 11 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Adidas
Customers contact Adidas for various reasons. Most popular of them are questions like "How Do I Return an Item to Adidas?", "How Do I Cancel My Adidas Order?", "How Do I Get Adidas to Refund a Charge?".
User Testimonials for Adidas Support
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Worst service experienced; told thrice to check back in 7 days without resolution or refund.
From Terri C Uan at 2024-08-31 -
Feeling unsupported with order issues. Attempts to exchange were met with unhelpful responses and lack of care. Miscommunication and delays marred the experience, but eventually resolved with help from a manager. Frustration overshadowed by need for effective customer support.
From Gabriela M Kjf at 2024-03-10 -
Poor response and transparency in handling order issues led to frustration. Lack of accountability and effort to resolve problems tarnished brand perception.
From Joshua C Vio at 2024-05-09 -
Deliberate violation of consumer protection by customer service. Avoid purchasing from them.
From OLEG DN at 2024-10-28 -
Unable to obtain a refund after returning shoes; continually referred without resolution.
From Adele Van Der Mescht at 2024-10-18 -
Absolutely appalling response despite multiple evidence submissions, left frustrated without resolution.
From Tamika Green at 2024-10-15
Frequently Asked Questions About Adidas
Explore frequently asked questions about Adidas to quickly find the information and support you need.
Since Horst Dassler, the son of Adolf Dassler, passed away in 1987, adidas was sold and is no longer family-owned. Instead, Adidas is now owned by Adidas AG, a multinational corporate group owned by several shareholders.
Adidas (styled as “adidas” since 1949) is a prominent German manufacturer of athletic shoes and apparel, identified by its three-stripe trademark.
What does adidas stand for? The name adidas came from the founder, Adolf “Adi” Dassler's name. He used his nickname, Adi, and the first three letters of his last name, Das, to create adidas.
With a simple yet unusual move, Adidas CEO Bjørn Gulden shows how to earn respect and build trust with your people. Adidas was desperate. The company was struggling to adapt to a post-pandemic world. It was reeling after its popular collaboration with Kanye West fell apart.