ADT Customer Service Contacts
ADT Inc., previously known as The ADT Corporation, is a leading security firm based in the United States, specializing in electronic security solutions, fire protection services, and various alarm monitoring systems for homes and small businesses. The company's headquarters are strategically situated in Boca Raton, Florida.
Phone Number & Contact Info
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- ADT Most Popular Number
- 800-280-6946
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- [email protected]
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- Website
- www.adt.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-716-3640 844-203-7365 888-715-3291 800-246-9320
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- Mailing Address:
- Boca Raton, FL
ADT Customer Service Overview
ADT has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact ADT
Customers contact ADT for various reasons. Most popular of them are questions like "What is the warranty on ADT equipment?", "How Do I Recover My ADT Account?", "Are there any contract cancellation fees with ADT?".
User Testimonials for ADT Support
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Miscommunication and lack of transparency with ADT led to frustration during troubleshooting. Multiple calls were required to resolve issues, and misleading information resulted in unpredictable costs. Promised components were missing in the new system installation.
From Jeff B Jbm at 08/21/24 -
No demonstration provided on system use, promised instructions not delivered. Poor communication leads to confusion and frustration.
From Tiffany M Kxk at 05/19/24 -
Stayed on the phone for over an hour with no callback within 24 hours, leading to disappointment.
From Guest-6152243 at 10/05/24 -
Long hold times and repeated explanations of my situation to different reps were frustrating. Incorrect information from customer service and broken promises about billing were exhausting. The process was stressful and time-consuming, with inconsistent messaging and inadequate resolution efforts.
From Cayce T Uui at 12/20/23 -
Numerous phone calls for confirmation of service cancellation, lengthy wait times, and unresolved billing issues after multiple assurances of rectification.
From Deanna M Xoo at 07/05/24 -
Long wait times, missed callbacks, and wrong department transfers. Alarm issues remain unresolved with poor follow-up.
From Teresa M Otg at 05/21/24