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Advance Auto Parts Customer Service Contacts
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider in North America, catering to both professional installers and do-it-yourself customers. With a vast inventory that includes everything from brakes and engine parts to tools and accessories, Advance Auto Parts offers quality products from top brands. The company operates over 4,800 stores and serves millions of customers, ensuring reliable vehicle performance with expert advice and exceptional service.
Phone Number & Contact Info
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- Advance Auto Parts Most Popular Number
- 877-238-2623
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- Website
- shop.advanceautoparts.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-314-4243
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- Mailing Address:
- Raleigh, NC
Advance Auto Parts Customer Service Overview
Advance Auto Parts has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Advance Auto Parts
Customers contact Advance Auto Parts for various reasons. Most popular of them are questions like "What is the return policy for Advance Auto Parts?", "Does Advance Auto Parts offer free shipping?", "What is the warranty for the products sold by Advance Auto Parts?".
User Testimonials for Advance Auto Parts Support
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Disrespected and yelled at by the manager during a complaint about a battery exchange. Cameras can verify the incident.
From Kamori Hmp at 2024-09-23 -
Customer service is lacking, to say the least.
From C Black/Booker at 2021-03-02 -
Terrible service at the Centre, AL store. Ignored for ten minutes despite four employees available. Switched to O'Reilly's for faster service.
From Eric Crabtree at 2021-07-03 -
Calls revealed the lifetime warranty policy now limits to one exchange, differing from the past. This change was unexpected and disappointing. Understanding the true extent of warranties is crucial.
From Douglas Wakil at 2024-01-19 -
Feedback about lack of assistance and refusal to review evidence of battery malfunction.
From DAVID LONG at 2021-07-06 -
Terrible customer service and regrettable choice. Advise others to shop elsewhere.
From Tyler Yoho at 2021-09-12
Frequently Asked Questions About Advance Auto Parts
Explore frequently asked questions about Advance Auto Parts to quickly find the information and support you need.
Advance Auto Parts shares are mainly held by institutional investors such as The Vanguard Group, BlackRock, State Street Corporation, and others.
AutoZone edges Advance Auto Parts as largest aftermarket retailer | Vehicle Service Pros.
MIAMI – Advance Auto Parts, an automotive parts retail chain, violated federal law when it allowed its employees and customers to subject gay and Black employees to hostile work environments based on their race and sex, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit filed today.