Aeromexico Customer Service Contacts
Grupo Aeromexico SAB de CV, commonly known as AeroMexico, stands out as a premier airline entity, offering comprehensive air transport solutions for both passengers and cargo. The company excels in providing a range of services including aircraft support, efficient online booking, detailed travel insights, and convenient web-based check-in options.
Phone Number & Contact Info
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- Aeromexico Most Popular Number
- 800-237-6639
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- [email protected]
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- Website
- aeromexico.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Mexico City, Mexico
Aeromexico Customer Service Overview
Aeromexico has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 89 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Aeromexico
Customers contact Aeromexico for various reasons. Most popular of them are questions like "What is the baggage allowance for Aeromexico flights?", "What is the cancellation policy for Aeromexico flights?", "Does Aeromexico offer in-flight entertainment?".
User Testimonials for Aeromexico Support
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Tried calling with no answer; later, they blamed me entirely. Requested an invoice but received no reply.
From Guest-6111602 at 09/17/24 -
Seating changed without consent, causing distress. Flight attendants unhelpful, with one visibly asleep. Disappointment with service.
From Daniel H Dgm at 03/11/24 -
Excellent treatment by the staff, providing access to the lounge, made the experience remarkable.
From Pierre V Arc at 03/04/24 -
Lacking transparency and clarity, agents did not inform about the cheaper option of buying a new ticket instead of an expensive exchange. Always record conversations for evidence.
From Jack at 09/13/24 -
Rude flight attendants and wheelchair assistants refused to assist my daughter and neglected our requests for help. Employees were disrespectful and unwilling to assist, providing a terrible experience.
From Suzanna at 08/20/24 -
No offer of food vouchers or reimbursement for the unused hotel room from the customer service rep. Very little recourse provided.
From Laura Arnot at 03/08/24
Frequently Asked Questions About Aeromexico
Explore frequently asked questions about Aeromexico to quickly find the information and support you need.
Grupo Aeroméxico is a Mexican airline group that operates national flag carrier, Aeromexico and regional carrier, Aeromexico Connect. The company is owned by a diverse group of private investors as well as by Fondos Banamex (a Citigroup subsidiary) and GBM.
Aeroméxico is one of the four founding members of the SkyTeam airline alliance, along with Air France, Delta Air Lines and Korean Air. Aeroméxico works closely with the U.S. carrier Delta Air Lines, which owns part of Aeroméxico and in 2015 announced its intention to acquire up to 49% of the latter's shares.
AeroMexico is a Mexican carrier. Travellers rate it 7.5/10 on average, indicating good service.