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Aeromexico Customer Service Contacts

Grupo Aeromexico SAB de CV, commonly known as AeroMexico, stands out as a premier airline entity, offering comprehensive air transport solutions for both passengers and cargo. The company excels in providing a range of services including aircraft support, efficient online booking, detailed travel insights, and convenient web-based check-in options.

Phone Number & Contact Info

  • Opening Hours:
    24 hours, 7 days
  • Mailing Address:
    Mexico City, Mexico

Aeromexico Customer Service Overview

Aeromexico has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 89 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.

Top Reasons Customers Contact Aeromexico

Customers contact Aeromexico for various reasons. Most popular of them are questions like "What is the baggage allowance for Aeromexico flights?", "What is the cancellation policy for Aeromexico flights?", "Does Aeromexico offer in-flight entertainment?".

User Testimonials for Aeromexico Support

Frequently Asked Questions About Aeromexico

Explore frequently asked questions about Aeromexico to quickly find the information and support you need.