Aeropostale Customer Service Contacts
Aéropostale stands out as a premier specialty retailer, providing top-quality denim alongside essential fashion staples at attractive prices within a dynamic and modern store setting. Embodying the principle of Oneness, the brand fosters a culture of acceptance, empathy, and respect, aiming to cultivate a unified community.
Phone Number & Contact Info
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- Aeropostale Most Popular Number
- 877-289-2376
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- [email protected]
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- Website
- www.aeropostale.com
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- Opening Hours:
- Mon-Sun 8am-2am ET
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- Mailing Address:
- New York, NY
Aeropostale Customer Service Overview
Aeropostale has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Aeropostale
Customers contact Aeropostale for various reasons. Most popular of them are questions like "What is Aeropostale's return policy?", "What payment methods does Aeropostale accept?", "How Do I Track My Aeropostale Order?".
User Testimonials for Aeropostale Support
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Terrible and rude service; bitter management with poor communication.
From Orian Faa at 2023-12-26 -
Contacted customer service about a delivery issue but received limited assistance, leaving the problem unresolved and unable to reorder due to size unavailability.
From Guest-5405966 at 2023-12-08 -
Not selling mannequin shirts despite customer willingness to buy is poor service. Previous stores never refused similar requests.
From Andres C Vwq at 2023-07-27 -
The order arrived late and incomplete. Customer service offered a 15-20% discount on the next order, but it wasn't received.
From Kenitra Pnh at 2023-06-07 -
Charged twice for shipping, customer service unhelpful, no option to provide proof.
From Salvador at 2024-10-18 -
Unhelpful customer support offered no explanation for invalid discount codes, creating frustration and deterring purchase.
From Leona Nguyen at 2024-10-09
Frequently Asked Questions About Aeropostale
Explore frequently asked questions about Aeropostale to quickly find the information and support you need.
SPARC LLC owns Aeropostale, Brooks Brothers, Forever 21, Lucky Brand, and Nautica.
Aeropostale is an independent company. In fact, the do own many other clothing brands themselves. Hollister Co. on the other hand is part of the Abercrombie & Fitch company.
Teens didn't want to wear logos anymore, but without its logo, Aéropostale lost its identity. Justina Sharp, a 19-year-old fashion blogger who runs the site A Bent Piece of Wire, said that once logos went out of style, there was nothing unique about Aéropostale that appealed to the teen.
Macy's eventually sold the Aeropostale subsidiary to global investment bank Bear Stearns, which took it public in 2002.