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Aetna Member Services Customer Service Contacts
Aetna Member Services is a leading provider of health insurance and related services, catering to the diverse needs of individuals, employers, healthcare professionals, and others. They offer a wide range of health plans including medical, pharmacy, dental, behavioral health, and long-term care, all designed to promote wellness and preventive care. With a strong commitment to customer service and access to quality healthcare, Aetna strives to improve the health and well-being of their members at every touchpoint.
Phone Number & Contact Info
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- Aetna Member Services Most Popular Number
- 877-204-9186
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- Website
- www.aetna.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 866-565-1236 800-451-7715 888-218-1276
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- Mailing Address:
Aetna Member Services Customer Service Overview
Aetna Member Services has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
User Testimonials for Aetna Member Services Support
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Efficient and kind service from Sabrina, resolving issues quickly with a three-way call. Monique also provided attempted assistance. Great support experiences!
From Tim at 2024-10-18 -
Rude and uninformed representatives fail to answer questions properly and respond to messages, causing ongoing frustration and lack of assistance. Discrepancies between what is promised and actual service further disappoint. Lack of communication and support make dealing with them unpleasant.
From E Johnson at 2024-10-01 -
Numerous hours spent with Aetna agents, but their help ultimately failed.
From Charles Neal at 2024-07-31 -
Unhelpful representatives asking repetitive questions without resolving issues. Long wait times to reach the right person.
From JSMSJSJSASKSAS at 2024-03-15 -
Representatives assured eligibility for reimbursement, yet my claim keeps getting denied. Shame on you, Aetna.
From Ron Orlando at 2024-04-19
Frequently Asked Questions About Aetna Member Services
Explore frequently asked questions about Aetna Member Services to quickly find the information and support you need.
An estimated 39 million people rely on Aetna, a CVS Health company, to help them make decisions about their health care and their health care spending. Every day, we work to make the system easier and more convenient for our customers. Our health insurance plans and services include: Medical, pharmacy and dental plans.
If your member ID card is lost or damaged, don't worry. To get a replacement, you can call us at 1-800-443-AETNA (1-800-443-2386) (TTY: 711) or visit your Aetna member website. While there, you can also find network doctors, chat with us online and more.
2017: On December 3, 2017, CVS Health announced the acquisition of Aetna for $69 billion. Larry Merlo became chief executive of the two brands. Aetna CEO Mark Bertolini resigned and Aetna President Karen S. Lynch took over Aetna operations.
To learn more about the number of insureds, providers and hospitals in each service area, please call the toll-free number on the back of your ID Card or if you are not a member, call 1-800-872-3862 (TTY 711).