AFLAC Customer Service Contacts
AFLAC Incorporated, renowned for its supplemental insurance products, specializes in providing financial protection to over 50 million policyholders worldwide. Known for its iconic duck mascot, AFLAC offers policies that cover life, accident, and specific health insurance, including cancer plans. The company stands out by paying cash benefits directly to its clients, helping them cover out-of-pocket medical and everyday expenses during times of need. AFLAC operates primarily in the U.S. and Japan, ensuring a wide-reaching impact across diverse markets.
Phone Number & Contact Info
-
- AFLAC Most Popular Number
- 800-992-3522
-
- Website
- www.aflac.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 800-366-3436
-
- Mailing Address:
- Columbus, GA
AFLAC Customer Service Overview
AFLAC has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 12 minutes. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
Top Reasons Customers Contact AFLAC
Customers contact AFLAC for various reasons. Most popular of them are questions like "What is the AFLAC wellness benefit?", "What is the waiting period for AFLAC benefits?", "What is the AFLAC accident insurance plan?".
User Testimonials for AFLAC Support
-
Called Aflac customer service repeatedly without resolution for misdirected claim payment over 10 days.
From PaulaD B at 07/01/24 -
Customer care hasn't provided policy documents or insurance card despite multiple calls.
From Guest-5559344 at 01/24/24 -
Ignoring issues could damage their brand's image, and there's no response from assigned representatives. A social media comment seeking answers received no reply.
From Scott at 07/29/24 -
No reply received after contacting them about a potential fraud issue in May 2024, yet emails persist as if I am a customer.
From TC at 06/16/24 -
Difficult reinstatement process and lack of communication. 15 million global customers should improve rather than hinder accessibility.
From Cam DeSpan at 06/27/24 -
Called customer service to discuss situation, completed questions, and submitted documentation. Denied claim despite proof of monthly payroll deductions.
From Charles D Gordon at 08/30/24
Frequently Asked Questions About AFLAC
Explore frequently asked questions about AFLAC to quickly find the information and support you need.
Aflac can help pay for ambulance trips, physical therapy, CT scans, MRIs, confinement, blood transfusions, and medical appliances.
Insurance agents work with clients including business owners and benefits decision-makers to develop the right coverage plans for their needs.
The cost of supplemental insurance can vary depending on the plan you choose. Fortunately, Aflac offers affordable coverage. Many Aflac policies range anywhere from $8 to $25 or more per month. You can contact Aflac directly for more information on specific supplemental insurance plans that pique your interest.
If your health insurance isn't offering enough coverage, Aflac provides supplemental critical illness, cancer, dental, vision, hospital, short-term disability, and accident insurance so you can choose which category you'd like more support in.