Agoda Customer Service Contacts
Agoda, an innovative online travel platform, offers exceptional savings opportunities with its extensive selection of over 4.5 million accommodations globally, including hotels and vacation properties. Additionally, Agoda provides deals on flights, activities, and other travel essentials. Accessible via Agoda.com or through its user-friendly mobile app, the service supports 39 languages and guarantees round-the-clock customer assistance.
Phone Number & Contact Info
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- Agoda Most Popular Number
- 866-656-8207
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- [email protected]
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- Website
- www.agoda.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Singapore
Agoda Customer Service Overview
Agoda has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 41 seconds. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Agoda
Customers contact Agoda for various reasons. Most popular of them are questions like "How Do I Register My Hotel on Agoda?", "How Do I Cancel My Agoda Booking?", "How Do I Contact Agoda About a Problem with a Payment?".
User Testimonials for Agoda Support
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Attempting to resolve a refund with Agoda, but they only offered Agoda cash instead of a direct refund. Disappointed with the lack of responsibility and customer support. Booking through Agoda should ensure a straightforward refund process.
From Henny T Pnu at 09/22/24 -
Support needed 48 hours for cancellation approval, directing me to the hotel to expedite. Hotel denied the mistake, refusing cancellation. Still waiting for feedback and refund of 454 USD.
From Wenxin T at 07/30/24 -
Avoiding responsibility and refusing refunds, the customer service neglects support after payment.
From George P Fwc at 09/25/24 -
No response from customer service beyond an automated message and unhelpful chatbot. Refund request ignored after a scam experience. Disappointed with lack of resolution when contacting support.
From Karla Z Xip at 03/27/24 -
Unable to reach a resolution, resulting in potential financial and housing difficulties. Your current situation demands prompt attention.
From Sidney R Qae at 10/02/24 -
Need assistance as the hotel couldn't find my booking despite confirmation. Contacted Agoda support.
From wong L Ugr at 07/28/24
Frequently Asked Questions About Agoda
Explore frequently asked questions about Agoda to quickly find the information and support you need.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Agoda was co-founded in Phuket in 2005 by school friends Michael Kenny and Robert Rosenstein. Kenny had previously launched PlanetHoliday.com and PrecisionReservations.com, which were incorporated into Agoda. In 2007, Agoda was acquired by Booking Holdings, formerly The Priceline Group.
The Agoda company was acquired by Booking Holdings [NASDAQ: BKNG] (previously The Priceline Group) back in 2007. We share the same parent company as other familiar names such as Booking.com, Priceline.com, Kayak.com, and Opentable.com.
Agoda is headquartered in Singapore, with offices in 35 markets, employees representing more than 90 different nationalities, a website in 38 languages, and an Agoda customer service team that provides support in 16 languages.