Air France Customer Service Contacts
Air France, the flag carrier of France, is renowned for its global reach and premier services in passenger transport, cargo transport, and aeronautical maintenance. Founded in 1933, the airline serves as a vital link between Paris and the world, operating from its main hubs at Charles de Gaulle and Orly airports. As a founding member of the SkyTeam global airline alliance, Air France offers extensive connectivity through a vast network of routes, enhancing its international presence and reputation for excellence in air travel.
Phone Number & Contact Info
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- Air France Most Popular Number
- 800-237-2747
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- [email protected]
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- Website
- corporate.airfrance.com
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- Opening Hours:
- Mon-Sun 8am-11:00pm ET
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- Mailing Address:
- Tremblay-en-France, France
Air France Customer Service Overview
Air France has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 36 seconds. The shortest wait times occur on Sundays, while Friday have the longest wait times.
Top Reasons Customers Contact Air France
Customers contact Air France for various reasons. Most popular of them are questions like "What is the baggage allowance for Air France flights?", "What are the accepted forms of payment for Air France bookings?", "What is Air France's policy on flight delays and cancellations?".
User Testimonials for Air France Support
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No real interaction or information from flight crew during the journey.
From Chris Qeh at 10/23/24 -
Crew members offered little help with malfunctioning seats and broken WiFi, never returning as promised. Requests for assistance with a connecting flight went unanswered, leading to a missed connection and ruined plans. Overall, poor support overshadowed the experience.
From Jordyne Noh at 08/13/24 -
Difficulty navigating customer service led to frustration, but Mikko eventually resolved my delayed flight claim after multiple attempts and incorrect information. Automated system complicated the process.
From Guest-6178622 at 10/17/24 -
Customer service offered no explanation for abrupt flight cancellation and directed us to the airport for details. Denied EU 261 compensation, citing flights as outside the EU, despite an itinerary involving EU countries. This response appeared profit-driven, not customer-focused.
From Vanessa T Dfl at 06/20/24 -
Ignored by a steward for over 10 minutes when requesting water, and treated differently based on language. Another passenger shared a similar experience. While the overall service was fantastic, the unfriendly interaction is a concern.
From reallywhysohard at 10/11/24 -
Completely lost and abandoned with false information and unhelpful support when problems arise.
From Rafael Jung at 09/14/24
Frequently Asked Questions About Air France
Explore frequently asked questions about Air France to quickly find the information and support you need.
Air France (French pronunciation: [ɛːʁ fʁɑ̃s]; legally Société Air France, S.A.), stylised as AIRFRANCE, is the flag carrier of France headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam airline alliance.
By and large, Air France is one of the best airlines to fly — particularly in first class. Its economy class is far inferior in quality to the higher Air France fare classes, but take solace that you likely paid far less for your seat.
Are Air France and Delta the same company? Nope but they are members of the same aviation alliance group Sky Team whereby they share common facilities such as lounges and mileage programs.