Air India Customer Service Contacts
Air India, the flagship carrier of India, stands as a premier airline owning a significant history of service and innovation in the aviation industry. Established in 1932, it serves as a leader in connecting destinations across the globe with a primary hub at Indira Gandhi International Airport in New Delhi. Renowned for its world-class hospitality and state-of-the-art fleet, Air India offers both domestic and international flights, making it a top choice for travelers seeking comfort and reliability.
Phone Number & Contact Info
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- Air India Most Popular Number
- 888-634-1407
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- [email protected]
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- Website
- www.airindia.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- New Delhi, India
Air India Customer Service Overview
Air India has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Air India
Customers contact Air India for various reasons. Most popular of them are questions like "Are there any special services for passengers with disabilities on Air India?", "What is the baggage allowance for Air India?", "What are the check-in options for Air India flights?".
User Testimonials for Air India Support
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Rude and inconsiderate staff, inability to pay with international cards, and no effort to resolve issues made the booking process and flight experience frustrating. Dehydrated due to lack of assistance, and maintenance issues compounded dissatisfaction.
From Poonampreet K at 01/01/24 -
Disappointed with endless calls and inconsistent updates about my missing bag, I received a Rs. 2000 voucher for my cabin bag, but no compensation for the checked-in luggage. Staff claims they'll update me, yet no follow-up occurs, causing immense stress during my holiday.
From Sophia F Hvx at 02/27/24 -
Very bad service with no response from customer support and no US contact number.
From Guest-6038125 at 08/09/24 -
Difficulty in reaching a reliable agent and being misled about cancellation policies. Promised a free cancellation but charged fully, with inconsistent refund policies and lack of response to multiple support requests.
From francois G Yhx at 05/27/24 -
Messy system and unresponsive staff, with no proper guidance or assistance. Unmet expectations and disregard for queries highlight a lack of professionalism. Unclear directions and unorganized management create confusion.
From shela m Bxy at 01/15/24 -
Cancel flight option penalty-free, but refund was only 3% despite assurance. Case marked closed by service.
From Ian Hewett at 10/10/24
Frequently Asked Questions About Air India
Explore frequently asked questions about Air India to quickly find the information and support you need.
Air India, airline founded in 1932 (as Tata Airlines) that grew into the flagship international airline of India; in addition to domestic routes, it serves southern and eastern Asia, the Middle East, Europe, Africa, Australia, the United States, and Canada.
On October 10th, Air India was in mourning following the recent passing of Ratan Tata, the former chairman of the Tata Group, which owns the airline.
The Tata Group had acquired Air India's subsidiary Air India Express in January 2022.