AirBnB Customer Service Contacts
AirBnB, short for Air Bed and Breakfast, is a pioneering online marketplace that connects people looking to rent out their homes with those seeking accommodations. Launched in 2008, the platform has revolutionized the way travelers find and book diverse lodging options, ranging from single rooms to entire houses, in over 220 countries and regions worldwide. As a user-friendly and versatile service, AirBnB not only enhances travel experiences by offering unique, local accommodations but also provides homeowners an opportunity to earn extra income by listing their properties.
Phone Number & Contact Info
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- AirBnB Most Popular Number
- 855-424-7262
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- [email protected]
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- Website
- news.airbnb.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 415-800-5959
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- Mailing Address:
- San Francisco, CA
AirBnB Customer Service Overview
AirBnB has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 9 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact AirBnB
Customers contact AirBnB for various reasons. Most popular of them are questions like "What Is AirBnB's Cancelation Policy?", "How Do I Access My AirBnB Travel Credit?", "How Do I Recover My AirBnB Account?".
User Testimonials for AirBnB Support
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Constantly bargaining with guests and avoiding responsibility is frustrating. Calls at inconvenient times without addressing issues demonstrate a lack of concern. The attitude towards guests is simply ridiculous.
From Pinzhu Y at 2024-06-23 -
Unclear communication about review deadlines led to expired review opportunity, with no email address provided for feedback. Customer service unable to assist despite timing issue.
From Gina M Ghd at 2024-10-01 -
Unable to book due to account closure linked to a background check, seeking a refund for unused credit as further bookings are barred.
From Jacqueline L Wds at 2024-09-20 -
No resolution from support, as instructed to contact an unresponsive host. Frustrating experience.
From Keith G Dyf at 2024-05-18 -
Unsatisfactory host response and denied partial refund left me disappointed. Awaiting resolution for misleading property listing.
From Mignonne P at 2024-06-27 -
Denied support for a unit not as advertised, even with photos as evidence. Negotiated with host for partial refund unsuccessfully.
From Ritchie S Pen at 2024-10-09
Frequently Asked Questions About AirBnB
Explore frequently asked questions about AirBnB to quickly find the information and support you need.
Airbnb (ABNB) Ownership Overview The ownership structure of Airbnb (ABNB) stock is a mix of institutional, retail, and individual investors. Approximately 45.60% of the company's stock is owned by Institutional Investors, 35.99% is owned by Insiders, and 18.41% is owned by Public Companies and Individual Investors.
The idea behind Airbnb is simple: matching local people with a spare room or entire home to rent to others who are visiting the area. Hosts using the platform get to advertise their rentals to millions of people worldwide, with the reassurance that a big company will handle payments and offer other support.
Airbnb Full Form Airbnb, short for “Air Bed & Breakfast,” is an online marketplace and hospitality service that allows people to rent or lease short-term lodging accommodations, including vacation rentals, apartment rentals, homestays, hostel beds, or hotel rooms.