Amazon Customer Service Contacts
Initially launched as a platform for selling books online, Amazon has evolved into a comprehensive digital giant, primarily emphasizing e-commerce solutions, cloud services, digital content streaming, and advanced artificial intelligence (AI) technologies.
Phone Number & Contact Info
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- Amazon Most Popular Number
- No contact number available.
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- [email protected]
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- Website
- www.amazon.com
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
- Seattle, WA
Amazon Customer Service Overview
Amazon has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Amazon Support
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Frustration arose after multiple contacts with Amazon UK customer service, which could not resolve the unauthorized transaction issue. Support suggested reaching out to the US, leaving the problem unresolved.
From Robert P Dbh at 12/15/23 -
Encountered unprofessional behavior during a support call, leading to distress and unresolved issues. Proper training and prioritization of addressing customer concerns should be ensured. Staff must escalate problems without unnecessary pitches or misconduct. Prompt action is needed to prevent this from happening again.
From Wannetta T Abc at 10/13/24 -
Rude customer service representative spoke over me and refused supervisor access. Poor English and disrespectful behavior. Horrible service!
From Elizabeth N Cla at 09/27/24 -
Feeling unheard and ignored, unable to secure a refund due despite contacting multiple times.
From Heather G Zvr at 10/04/24 -
Faulty product led to frustrating refund attempts, and the chat service was unhelpful with no direct email contact.
From Ivor Headache at 10/28/24 -
Disappointed by a lack of assistance and reliance on the customer to resolve issues, resulting in frustration with unhelpful AI support.
From Elliot Percussion at 10/28/24
Frequently Asked Questions About Amazon
Explore frequently asked questions about Amazon to quickly find the information and support you need.
As of 2023, it is the world's largest online retailer and marketplace, smart speaker provider, cloud computing service through AWS, live-streaming service through Twitch, and Internet company as measured by revenue and market share.
Jeff Bezos remains the largest shareholder of Amazon, although his ownership has decreased to less than 10%. Other significant shareholders are prominent asset managers and investment firms, including Vanguard, Blackrock, and State Street.
The name of this corporation is Amazon.com, Inc. The address of the registered office of this corporation is 251 Little Falls Drive, City of Wilmington, County of New Castle, State of Delaware 19808, and the name of its registered agent at such address is Corporation Service Company.
Amazon's customer service phone number is 1-888-280-4331, which is live 24 hours a day, seven days a week.