Amazon Payments Customer Service Contacts
Amazon Payments, Inc., operating as Amazon Pay, is a comprehensive online payment service owned by Amazon.com, designed to streamline transactions for both consumers and merchants. Enabling users to pay with their Amazon accounts on external merchant websites, Amazon Pay simplifies the checkout process by offering a secure, fast, and convenient payment solution. By integrating Alexa, it also supports voice-activated transactions, enhancing the user experience with the latest technology. Ideal for a seamless shopping experience, Amazon Pay emphasizes security and user convenience, leveraging Amazon's vast digital and technological infrastructure.
Phone Number & Contact Info
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- Amazon Payments Most Popular Number
- 866-216-1075
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- Website
- pay.amazon.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Amazon Payments Customer Service Overview
Amazon Payments has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Amazon Payments
Customers contact Amazon Payments for various reasons. Most popular of them are questions like "Is my payment information secure with Amazon Payments?", "What payment methods does Amazon Payments accept?", "What is Amazon Payments and how does it work?".
User Testimonials for Amazon Payments Support
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Contacted Amazon UK customer support multiple times regarding an unknown order. Despite detailed explanations, no satisfactory resolution was provided, and was advised to contact the US for further assistance.
From Robert P Dbh at 12/15/23 -
Continuously being pitched a special offer instead of addressing my concern was frustrating. Jessica's response, transferring my call to an inappropriate number, was shockingly unprofessional. Proper training on handling customer concerns respectfully and without harassment is vital. Assistance should prioritize resolving issues, not upselling.
From Wannetta T Abc at 10/13/24 -
Rude and unhelpful customer service, refused supervisor escalation, poor communication.
From Elizabeth N Cla at 09/27/24 -
Unhelpful interactions with robotic agents who refused to address the request for an immediate refund as directed.
From Heather G Zvr at 10/04/24 -
Worst helpline, unresolved complaint after repeated contact and nearly a month.
From Yashant Raj at 04/09/24 -
No live agent reached after an hour; unresolved refund issue due to lack of reference number.
From Velvet at 04/14/24
Frequently Asked Questions About Amazon Payments
Explore frequently asked questions about Amazon Payments to quickly find the information and support you need.
Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. The Amazon.com store card is available for use with selected merchants. In some circumstances, you might be limited to using Visa and Mastercard credit cards.
Amazon offers multiple payment plans, including Amazon Monthly Payments with no interest or fees, and credit card options for longer payment periods. Flexible payment plans offered by third-party companies, such as Affirm, Klarna and Zip, are also available for Amazon purchases.
Global card networks we support include American Express, Mastercard, and Visa. Local payment methods include KNET, Mada, MEEZA, NAPS and Sadad. Your customers can also pay using popular digital wallets including Apple Pay, Masterpass and Visa Checkout. Read more about the payment methods you can accept.
Amazon Pay is backed by the fraud protection technology used on Amazon.com. Under our Payment Protection Policy, we will not hold you liable for fraud-related chargebacks if you and the transactions meet all the requirements of the Policy. (Note: you could still be held liable for service chargebacks.)