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American Express Serve Customer Service Contacts
American Express Serve is a prepaid debit card offering a convenient alternative to traditional banking. With features like direct deposit, free online bill pay, and mobile check deposits, Serve makes everyday transactions easy and accessible for all users. This innovative financial tool from American Express provides a secure and flexible way to manage money without the need for a conventional bank account, making it an ideal choice for budget-conscious consumers seeking smart financial solutions.
Phone Number & Contact Info
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- American Express Serve Most Popular Number
- 800-954-0559
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- Website
- www.serve.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
American Express Serve Customer Service Overview
American Express Serve has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact American Express Serve
Customers contact American Express Serve for various reasons. Most popular of them are questions like "What are the benefits of using American Express Serve?", "How Do I Dispute a Charge with American Express Serve?", "What are the fees associated with using American Express Serve?".
User Testimonials for American Express Serve Support
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Lied about opening disputes on all charges, only addressed the oldest one outside their 60-day policy. Declined to assist with a refund. Fraud agent confirmed only the first dispute was initiated.
From Cha Xuq at 2024-09-15 -
Lack of communication and abrupt card cancellation without notice left me frustrated and disrespected.
From aaggs at 2024-09-05 -
Understanding and assistance appreciated in resolving card blockage due to unpaid balance.
From Nagina T at 2024-07-21 -
Robotic responses and repetitive information with no resolution, even after sending requested documents. A recording might serve better.
From Guest-6039923 at 2024-08-10 -
Misinformed by agents and transferred without resolution, ultimately left without help by a support manager.
From Ms M Oon at 2024-04-22 -
Nightmare trying to get a refund or replacement, still getting the runaround months later. Told to wait a few days or escalate ticket each time. No one seemed concerned, and couldn't speak to a manager.
From Gwen C Tup at 2024-01-31
Frequently Asked Questions About American Express Serve
Explore frequently asked questions about American Express Serve to quickly find the information and support you need.
Serve American Express Reloadable Prepaid cards are no longer available in retailers for purchase. If you already have a temporary Serve American Express card that you purchased in a retail store, you can register it here until October 23, 2024.
American Express Serve is an affiliate of the American Express global service company. It is based in Salt Lake City, Utah.
When you add money to your Serve Prepaid Debit Account, the funds will be placed by us into one or more custodial accounts (“Custodial Account(s)”) we maintain for the benefit of Serve accountholders at one or more Federal Deposit Insurance Corporation (“FDIC”)-insured banks (currently American Express National Bank).
If you have any questions about the Serve temporary card or Serve, please call Serve Customer Service at 1-800-954-0559 (“Customer Service”) anytime, 24 hours a day, 7 days a week. This Cardholder Agreement governs your use of the Serve temporary card.