American Home Shield Customer Service Contacts
American Home Shield is a leading provider of home warranty services, offering comprehensive coverage for essential home systems and appliances. Established in 1971, the company is renowned for protecting homeowners against the costly expenses of repairs and replacements. With a variety of customizable plans, American Home Shield ensures that every homeowner can find a coverage option that suits their specific needs, making it a trusted choice for home warranty solutions across the United States.
Phone Number & Contact Info
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- American Home Shield Most Popular Number
- 888-429-8247
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- [email protected]
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- Website
- www.ahs.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-776-4663 901-537-8000
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- Mailing Address:
- Memphis, TN
American Home Shield Customer Service Overview
American Home Shield has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 43%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 13 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact American Home Shield
Customers contact American Home Shield for various reasons. Most popular of them are questions like "What is American Home Shield?", "How does American Home Shield work?", "What does an American Home Shield home warranty cover?".
User Testimonials for American Home Shield Support
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Professional and considerate representative answered my questions about replacements effectively.
From APRIL RUTTENBERG at 10/28/24 -
Kept on hold without a solution, and implied dishonesty during a support call.
From TC at 10/25/24 -
Multiple calls to AHS yielded no results. Something went wrong with the first technician's report, causing delays. Replacement was efficient once scheduled.
From ART & SUSAN SMITH at 10/23/24 -
Emergency response was inadequate, with representatives adhering strictly to procedures and lacking empathy.
From KEVIN HAISLIP at 10/18/24 -
Timely approval of needed parts facilitated a smooth repair experience.
From KR at 10/22/24 -
Kept my $100.00 copay despite ineffective contractor visit.
From Jessica T at 09/26/24
Frequently Asked Questions About American Home Shield
Explore frequently asked questions about American Home Shield to quickly find the information and support you need.
Founded in 1971, American Home Shield (AHS) is a leading home warranty provider offering three plans with various inclusions and higher-than-average coverage limits. AHS ranked #2 on our list of the best home warranties in the nation.
Since 2007, AHS's business practices have been the subject of two class action lawsuits alleging that AHS engaged in a pattern of wrongly denying claims for alleged failure to maintain or clean the system or appliance, deliberately breaching the service contracts, and entering into contracts with service technicians ...
American Home Shield is part of the Frontdoor family Frontdoor is a cutting edge, one-stop-app for home repair and maintenance that allows homeowners to connect with experienced repair experts in real time to diagnose and solve their issues via video chat technology.
How do I contact American Home Shield? Sales: 888.682.1043 For Service: 800.858.1922 Or as a member, you can visit MyAccount to place a service request, review your plan agreement, and access special member offers on a variety of home maintenance services.