Amtrak Customer Service Contacts
Amtrak, the sole provider of high-speed intercity rail service in the United States, connects over 500 locations across 46 states, Washington D.C., and three Canadian provinces. Spanning an impressive network of over 21,400 miles, Amtrak trains can reach speeds of up to 150 mph (241 kph), offering a fast and efficient travel option for passengers.
Phone Number & Contact Info
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- Amtrak Most Popular Number
- 800-872-7245
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- [email protected]
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- Website
- www.amtrak.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-307-5000
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- Mailing Address:
- Washington, D.C.
Amtrak Customer Service Overview
Amtrak has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes and 10 seconds. The shortest wait times occur on Tuesdays, while Saturday have the longest wait times.
Top Reasons Customers Contact Amtrak
Customers contact Amtrak for various reasons. Most popular of them are questions like "What is the baggage policy for Amtrak?", "What is the policy for traveling with bicycles on Amtrak?", "Are there options for making group reservations on Amtrak?".
User Testimonials for Amtrak Support
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Stress and disappointment from unmet service expectations, and confusion during travel. Lack of assistance and cleanliness adds anxiety. Delay issues handled poorly, causing further discomfort and inconvenience. Compassion seems lacking in critical situations. A frustrating experience needing improvement.
From Halyn Kjq at 06/18/24 -
Unresponsive and unapologetic customer service left issues unresolved after long hold times.
From Solo M Jdj at 10/23/24 -
Awful service, less than deficient. 6 hours delay is not acceptable.
From Ricardo Parra at 10/19/24 -
Regular maintenance and inspections expected for timely service, yet delays and mechanical failures persist despite rising prices.
From Eslanda Dasher at 10/15/24 -
Unfriendly staff and condescending responses highlight poor customer service, making travelers feel like an inconvenience. Improving employee-patron interactions could enhance satisfaction and future travel decisions.
From Angelo at 10/20/24 -
Unwilling to refund or rebook despite health issues and doctor's note. Terrible service.
From Fonty Monty at 09/10/24
Frequently Asked Questions About Amtrak
Explore frequently asked questions about Amtrak to quickly find the information and support you need.
Amtrak is a federally chartered corporation, with the federal government as majority stockholder. The Amtrak Board of Directors is appointed by the President of the United States and confirmed by the U.S. Senate. Amtrak is operated as a for-profit company, rather than a public authority.
Amtrak OIG is a designated federal entity. As such, positions on our team are not government positions.
The train company has never been profitable since its founding nearly fifty years ago. It's only thanks to its subsidies that the company has survived.
Amtrak Network It is the nation's only high-speed intercity passenger rail provider, operating at speeds up to 150 mph (241 kph). Nearly half of all trains operate at top speeds of 100 mph (160 kph) or greater. Customers took nearly 22.9 million trips in FY 2022, including 7 million first trips.