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Amtrak Customer Service Contacts

Amtrak, the sole provider of high-speed intercity rail service in the United States, connects over 500 locations across 46 states, Washington D.C., and three Canadian provinces. Spanning an impressive network of over 21,400 miles, Amtrak trains can reach speeds of up to 150 mph (241 kph), offering a fast and efficient travel option for passengers.

Phone Number & Contact Info

  • Opening Hours:
    24 hours, 7 days
  • Additional Contact numbers:
    800-307-5000
  • Mailing Address:
    Washington, D.C.

Amtrak Customer Service Overview

Amtrak has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes and 10 seconds. The shortest wait times occur on Tuesdays, while Saturday have the longest wait times.

Top Reasons Customers Contact Amtrak

Customers contact Amtrak for various reasons. Most popular of them are questions like "What is the baggage policy for Amtrak?", "What is the policy for traveling with bicycles on Amtrak?", "Are there options for making group reservations on Amtrak?".

User Testimonials for Amtrak Support

Frequently Asked Questions About Amtrak

Explore frequently asked questions about Amtrak to quickly find the information and support you need.