AppleCare Customer Service Contacts
AppleCare Overview: Specializing in non-critical, non-medical emergency responses, AppleCare provides exceptional healthcare services including laboratory tests and digital x-ray facilities. Our comprehensive emergency room solutions cater to various health care needs, ensuring clients receive well-rounded support and care.
Phone Number & Contact Info
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- AppleCare Most Popular Number
- 800-275-2273
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- [email protected]
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- Website
- www.apple.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-780-5009 800-692-7753 800-263-3394
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- Mailing Address:
AppleCare Customer Service Overview
AppleCare has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 16 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact AppleCare
Customers contact AppleCare for various reasons. Most popular of them are questions like "What is the difference between AppleCare and AppleCare+?", "What is AppleCare?", "What does AppleCare cover?".
User Testimonials for AppleCare Support
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Frustrated that Apple's customer service denied my refund request despite unused services, leading to disillusionment with their approach to customer satisfaction.
From Mandy A Bvc at 08/07/24 -
Extremely poor service encountered during a delivery issue left unresolved despite hours spent with no assistance provided.
From Guest-6188881 at 10/21/24 -
Support requests for refunds due to accidental SD purchases were denied, despite courteous interactions. Frustrations arose from being unable to upgrade to HD without using older devices. The support team understood the issue but could not resolve it.
From Curtis D Fuy at 06/10/24 -
Lack of support for severe privacy breach over 11 years is irresponsible. Apple should address security issues reported by loyal customers.
From courtneycakes at 08/10/24 -
No assistance from customer service when reporting incorrect business information, no email provided for further help.
From Jomara L at 10/21/24 -
Snippy rep lacked empathy and unwilling to accommodate repair needs.
From Marcy Nelson at 10/25/24
Frequently Asked Questions About AppleCare
Explore frequently asked questions about AppleCare to quickly find the information and support you need.
The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase the covered equipment.
By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
AppleCare+ is an insurance policy covering you during the policy period for repairs or replacement of your covered Apple device (Apple Watch, HomePod, iPad including Apple Pencil, iPhone, iPod or Headphones) in the event of accidental damage or battery depletion and it gives priority access to telephone technical ...
On your iPhone or iPad, go to Settings > General > AppleCare & Warranty, then tap your device. On your Mac, click the Apple menu in the corner of your screen. Choose System Settings > General > AppleCare & Warranty. Go to mysupport.apple.com and sign in with your Apple ID.