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Apple.com Store Customer Service Contacts
Apple.com Store is the official online storefront for Apple Inc., offering a comprehensive range of innovative products such as iPhones, iPads, MacBooks, and Apple Watches. As a hub for both hardware and software solutions, the Apple Store provides seamless integration across all Apple devices, enhancing user experience with exclusive services like iCloud, Apple Music, and Apple Pay. With its commitment to quality and cutting-edge technology, the Apple.com Store remains a leading destination for consumers seeking reliable, stylish, and powerful tech solutions.
Phone Number & Contact Info
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- Apple.com Store Most Popular Number
- 800-692-7753
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- Website
- www.apple.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Apple.com Store Customer Service Overview
Apple.com Store has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Apple.com Store
Customers contact Apple.com Store for various reasons. Most popular of them are questions like "Can I buy AppleCare for my Apple products from Apple.com Store?", "What are the shipping options for Apple.com Store?", "What is the return policy for Apple.com Store?".
User Testimonials for Apple.com Store Support
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Contacted Apple about a charge for an unused service. Despite showing the app was never installed, refund request denied, leaving me frustrated. Comparing other companies' accommodating refund practices, Apple's decision lacks understanding and customer focus.
From Mandy A Bvc at 2024-08-07 -
Deep frustration with unhelpful and dismissive support; no resolution provided. Immediate clarification needed on package whereabouts and steps to improve support.
From Guest-6188881 at 2024-10-21 -
Support requests for refunding inadvertent SD purchases were denied despite encouragement from understanding staff. Hours spent on chat and phone yielded no refunds.
From Curtis D Fuy at 2024-06-10 -
Disappointed by Apple's lack of assistance in addressing severe security issues caused by their own developer, reflecting a failure to act responsibly towards a longstanding customer.
From courtneycakes at 2024-08-10 -
Unable to resolve map listing issues, customer service provides no solution or contact information, leaving businesses stuck with incorrect data.
From Jomara L at 2024-10-21 -
Unhelpful rep insisted on costly travel or card hold for repair, ignoring financial constraints. They didn't offer alternatives for software issues.
From Marcy Nelson at 2024-10-25
Frequently Asked Questions About Apple.com Store
Explore frequently asked questions about Apple.com Store to quickly find the information and support you need.
Open the App Store. If you see the sign-in button at the bottom of the sidebar, click it and sign in to your Apple Account. If you have a balance, the amount appears below your name. If you don't see an amount, you don't have a balance.
Please call 1-800-MY-APPLE and speak to an Apple Specialist for more information.
To make an appointment, tap Stores. Choose an appointment type, such as the Genius Bar for personalized troubleshooting. Choose Make a Reservation and select a product (such as Mac, iPhone or iPad). Choose a nearby store location.