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Arby's Customer Service Contacts
Arby's is a renowned fast-food restaurant chain in the United States, celebrated for its delicious roast beef sandwiches, curly fries, and Jamocha shakes. Founded in 1964, Arby's has grown to over 3,300 locations worldwide, distinguishing itself with a menu that extends beyond the typical fast-food offerings. Known for its catchy slogan, "We Have The Meats," Arby's continues to satisfy cravings with a variety of high-quality meats, including turkey, chicken, and brisket, making it a favorite among fast-food connoisseurs.
Phone Number & Contact Info
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- Arby's Most Popular Number
- 800-599-2729
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- [email protected]
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- Website
- www.arbys.com
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- Opening Hours:
- Mon-Fri 7am-11pm CT
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- Mailing Address:
Arby's Customer Service Overview
Arby's has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
User Testimonials for Arby's Support
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Customer interaction was calm while resolving a receipt issue for an order, but a misunderstanding led to a complaint. The manager reached out for clarification, questioning the handling despite a witness confirming the situation was managed properly.
From Quataye M at 2024-08-28 -
Treated rudely in-store without hearing complaints, but the phone representative was respectful.
From Lionel Fxa at 2024-10-26 -
Terrible service, received incorrect food order, and manager acknowledged knowingly serving bad fries.
From WakeupSleepers at 2024-10-17 -
Rude attitude at the window in Potsdam, NY. Needs speaker upgrade.
From Ashley Radell at 2024-09-23 -
Romeo's patience and helpfulness at the drive-thru provided a much-appreciated positive lift.
From Jackie Bond at 2024-09-10 -
Cancelled orders but no refund provided after multiple contacts.
From Dmnd Grl at 2024-10-04
Frequently Asked Questions About Arby's
Explore frequently asked questions about Arby's to quickly find the information and support you need.
Inspire Brands LLC is an American fast-food restaurant franchise company. Owned by Roark Capital Group, it owns the Arby's, Buffalo Wild Wings, Sonic Drive-In, Jimmy John's, Mister Donut, Dunkin' Donuts, and Baskin-Robbins chains, which have a combined 31,700 locations and US$30 billion in system sales.
Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arby's, founded in 1964, is a leading sandwich drive-thru restaurant brand with more than 3,600 restaurants globally.
Wendy's and Arby's Merge In 2008, Wendy's consolidated with Arby's Restaurant Group, Inc. to form Wendy's/Arby's Group, Inc.
History. Arby's was founded in Boardman Township, Ohio, on July 23, 1964, by brothers Forrest (1922–2008) and Leroy Raffel (1927–2023), owners of a restaurant equipment business who thought there was a market opportunity for a fast food franchise based on a dish other than hamburgers.