Ashley Furniture Customer Service Contacts
Ashley Furniture is a renowned leader in the furniture industry, offering a wide array of high-quality furniture products. Founded in 1945, the company has grown to become one of the largest furniture manufacturers and retailers in the world. Known for its innovative designs, durability, and affordability, Ashley Furniture caters to varying tastes and budgets, ensuring every customer finds the perfect pieces to elevate their living spaces.
Phone Number & Contact Info
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- Ashley Furniture Most Popular Number
- 800-477-2222
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- [email protected]
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- Website
- stores.ashleyfurniture.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 877-314-8457
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- Mailing Address:
- 9900 S I-35 Frontage Rd Building C, Austin, TX 78748
Ashley Furniture Customer Service Overview
Ashley Furniture has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Ashley Furniture
Customers contact Ashley Furniture for various reasons. Most popular of them are questions like "What types of furniture does Ashley Furniture offer?", "What is the return policy for Ashley Furniture products?", "What is the warranty period for Ashley Furniture products?".
User Testimonials for Ashley Furniture Support
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Attempts to refuse damaged furniture were ignored, and calls for resolution were unmet. Efforts to reject the items were dismissed, with offers only for repairs instead of a refund. Store visits and calls were unproductive, with broken items left unrecovered.
From Debbie E Vey at 06/14/24 -
Delay in resolving issues and refusal for a refund despite product defects. Customer service insisted on delivery and installation taking 8 days.
From Guest-6119819 at 09/21/24 -
Experiences with customer service included multiple missed delivery dates, unhelpful communication, conflicting information, and unresolved issues. Initial orders went unscheduled, and promised items were unavailable. Efforts for resolution with staff and managers were inconsistent, with significant delays and lack of clarity in handling. Unexpected assistance from another store highlighted service disparities.
From Kristin R Trx at 12/16/23 -
Direct communication for assistance with replacement parts is crucial, particularly for disabled seniors.
From Devorah Jns at 09/30/24 -
Unanswered calls and unhelpful staff highlight poor communication and unresolved refund issues. Customer service failed to provide assistance or timely information regarding the refund process. The lack of updates and accountability remains a significant concern.
From Charlene M Byc at 04/23/24 -
Unhelpful online support provided incorrect delivery dates. Overseas team limited contact options and lacked knowledge. Immediate help received in-store.
From Oceanna Wood at 10/15/24
Frequently Asked Questions About Ashley Furniture
Explore frequently asked questions about Ashley Furniture to quickly find the information and support you need.
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world. Ashley Furniture Industries, Inc.
Ashley Furniture uses a mix of materials, including engineered wood, veneers, and solid wood. Some higher-end pieces may feature more solid wood, while budget-friendly options often use engineered materials.
Ashley Furniture uses a mix of materials, including engineered wood, veneers, and solid wood. Some higher-end pieces may feature more solid wood, while budget-friendly options often use engineered materials.