Asiana Airlines Customer Service Contacts
Asiana Airlines, a leading South Korean airline headquartered in Seoul, offers international, domestic, and cargo flights to destinations worldwide. Known for its exceptional service and safety record, Asiana Airlines is a member of the Star Alliance network, enhancing its global reach and connectivity. With a modern fleet and a commitment to customer satisfaction, Asiana Airlines continues to be a top choice for both business and leisure travelers seeking quality and reliability in air travel.
Phone Number & Contact Info
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- Asiana Airlines Most Popular Number
- 800-227-4262
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- [email protected]
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- Website
- flyasiana.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Gangseo-gu, Seoul, South Korea
Asiana Airlines Customer Service Overview
Asiana Airlines has an overall customer service rating of 4 out of 5. Their rate for resolving issues is 67%, and customer sentiment is satisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Asiana Airlines
Customers contact Asiana Airlines for various reasons. Most popular of them are questions like "What is the baggage allowance for Asiana Airlines?", "Can I travel with my pet on Asiana Airlines?", "How Do I Change My Flight with Asiana Airlines?".
User Testimonials for Asiana Airlines Support
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Impossible to reach out as calls get disconnected. No chat or account access available!
From fKing K at 03/26/24 -
Ms. ONGI provided articulate and professional assistance, showcasing kindness and fluency in English.
From Marcela Hhu at 03/17/24 -
High calling volume made it difficult to reach support.
From Raiham M at 02/20/24 -
Terrible experience with customer care. I want to replace my suitcase with the exact same model, but their poor service hasn't resolved anything.
From Rachel V Igg at 07/27/23 -
Handled short connection efficiently with proactive assistance. Ground staff in Seoul facilitated a timely transfer, ensuring luggage arrived on time. Exceptional onboard service enhanced the experience.
From xyz at 09/14/24 -
Staff pleasant and helpful, offering exceptional service.
From Tixylixy Transcending at 02/12/24