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Asurion Customer Service Contacts
Asurion is a leading global technology solutions company providing comprehensive insurance and warranty coverage for mobile devices, electronics, and appliances. Serving millions of customers worldwide, Asurion specializes in protection plans and tech support to help users troubleshoot, replace, or repair their electronic devices quickly and efficiently. With a robust network of tech experts and customer service representatives, Asurion ensures peace of mind for your technology investments, making it a trusted partner in consumer electronics protection.
Phone Number & Contact Info
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- Asurion Most Popular Number
- 877-320-2237
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- [email protected]
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- Website
- www.asurion.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 816-237-3000
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- Mailing Address:
- Nashville, TN
Asurion Customer Service Overview
Asurion has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 60%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 1 minute and 49 seconds. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Asurion
Customers contact Asurion for various reasons. Most popular of them are questions like "What is the deductible amount for a claim with Asurion?", "How Do I Make a Claim with Asurion?", "What types of devices does Asurion cover?".
User Testimonials for Asurion Support
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Understanding and professional support resolved my concern immediately.
From CHETSUCCESS J at 2024-10-18 -
Encountered evasive responses and intentional obfuscation. Blocked from contacting the claims department, despite assurances of resolution. Instruction to resubmit the claim without means to do so caused unnecessary delay.
From Frida J Kaf at 2024-07-29 -
Informed Asurion about receiving a refurbished device instead of new, leading to multiple calls. They acknowledged receiving returned devices but charged an unjust fee. Nullifying the service by charging for undisclosed shipping fees.
From luciana d Nwq at 2024-08-26 -
Unjust denial of my claim without explanation, obstructive responses, and evasion. Contact with claims review department blocked, causing unnecessary delays.
From Frida J Kaf at 2024-07-29 -
Misleading guidance, long hold times, and repeated claim rejections caused immense stress and inconvenience. Poor service led to wasted time and significant frustration.
From Ace H Enh at 2024-05-27 -
Very understanding and professional support resolved my issue immediately.
From CHETSUCCESS J at 2024-10-17
Frequently Asked Questions About Asurion
Explore frequently asked questions about Asurion to quickly find the information and support you need.
Is Asurion a good company to work for? Asurion has an overall rating of 3.3 out of 5, based on over 5,823 reviews left anonymously by employees. 50% of employees would recommend working at Asurion to a friend and 43% have a positive outlook for the business.
Asurion is a company that works with three of the big United States carriers: Verizon, AT&T and Sprint as their officially endorsed subscriber phone insurance provider. Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for.
Like other insurance programs, Asurion mobile protection plans require a monthly premium plus a deductible when you file a claim. But we try to make it as affordable as possible, and we accept multiple types of payment.
The Asurion and Asurion Home+ trademarks are the property of Asurion, LLC. Amazon is a trademark of Amazon Services LLC and/or its affiliates and Asurion is not affiliated with, sponsored by, or endorsed by Amazon.