AT&T Go Phone Customer Service Contacts
AT&T Go Phone, now rebranded as AT&T PREPAID, offers flexible, no-contract prepaid phone plans, providing customers with a hassle-free mobile experience. This service caters to users seeking affordability without compromising on network quality, leveraging AT&T's robust nationwide coverage. Ideal for budget-conscious consumers, AT&T PREPAID features a variety of plan options, including unlimited data, talk, and text, ensuring connectivity and convenience for all kinds of mobile users.
Phone Number & Contact Info
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- AT&T Go Phone Most Popular Number
- 800-901-9878
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- Website
- www.att.com
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- Opening Hours:
- Mon-Fri 7am-9pm, Sat 9am-6pm MT
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- Additional Contact numbers:
- 888-333-6651 888-715-3291
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- Mailing Address:
AT&T Go Phone Customer Service Overview
AT&T Go Phone has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact AT&T Go Phone
Customers contact AT&T Go Phone for various reasons. Most popular of them are questions like "What are the available AT&T Go Phone plans?", "What is the coverage area for AT&T Go Phone?", "What is the return policy for AT&T Go Phone?".
User Testimonials for AT&T Go Phone Support
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Verbal abuse by staff, lack of problem-solving effort, and mocking behavior led to dissatisfaction. Physical intimidation by another employee exacerbated the situation. Issue resolved quickly at another location. Unprofessional conduct at Poinciana store unacceptable.
From Beverly S Nsp at 2024-06-10 -
Had to deal with a credit check and account issues while trying to switch a number, despite having permission from my friend and the number being inactive.
From Guest-197415 at 2011-02-28 -
Repeated miscommunication and false assurances from customer service regarding mobile-to-mobile options led to overage charges. Attempts to resolve with agents and supervisors were unsuccessful, culminating in collections involvement. Ultimately, charges were settled after a series of frustrating interactions.
From Justin P Lmk at 2008-06-13 -
Their "customer service" is a nightmare with parties in the background, causing frustration. Repeated disruptions require staying in for technicians.
From Lucia Rajszel at 2024-10-28 -
Incompetent and outsourced customer service, lacking knowledge and effectiveness.
From tony chang at 2024-10-27 -
Incorrect charges reported by a customer service agent jeopardized a decade-long business relationship.
From Elyce Eddings at 2024-10-23