AT&T U-Verse Customer Service Contacts
AT&T U-Verse is a versatile telecommunications service offered by AT&T, providing innovative fiber optic technology that delivers high-speed internet, digital TV, and voice services. With packages tailored to fit various entertainment and connectivity needs, AT&T U-Verse ensures reliable service and widespread availability. The brand stands out for its integrated services, allowing users to enjoy seamless streaming, browsing, and communication solutions all from one provider.
Phone Number & Contact Info
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- AT&T U-Verse Most Popular Number
- 800-288-2020
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- Website
- www.att.com
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- Opening Hours:
- Mon-Fri 8am-7pm ET
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- Additional Contact numbers:
- 800-756-0134 877-353-5963 866-746-4714 888-715-3291 314-925-6925
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- Mailing Address:
- 700 Lavaca St, Austin, TX 78701
AT&T U-Verse Customer Service Overview
AT&T U-Verse has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 13%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 10 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact AT&T U-Verse
Customers contact AT&T U-Verse for various reasons. Most popular of them are questions like "How Do I Access My AT&T U-Verse Account?", "How Do I Cancel My AT&T U-Verse Account?", "How Do I Switch My AT&T U-Verse Account to Be Paperless?".
User Testimonials for AT&T U-Verse Support
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Very terrible support and impossible to talk to anyone. Switching providers due to poor service.
From Rasheeda Izk at 02/04/24 -
Service lacks quality, disappointing interactions leave much to be desired.
From Mackensie Yse at 01/15/24 -
Sent to a sales site instead of receiving help to restore service.
From Dana H Ekv at 01/15/24 -
20 hours without support and delayed response.
From Henry B Gfr at 01/14/24 -
Connecting with support in another country offers little help with lowering bills, often disregarding customer concerns. Long-term customers face frustration with ongoing issues.
From Julie H Unj at 10/11/23 -
Long hold times when seeking help, despite being a long-time customer.
From Guest-5530462 at 01/15/24
Frequently Asked Questions About AT&T U-Verse
Explore frequently asked questions about AT&T U-Verse to quickly find the information and support you need.
Current U-verse TV customers can continue to access their service here.
AT&T U-verse Voice is now AT&T Phone and uses AT&T Internet instead of U-verse Internet.
One strong reason for the stop in the AT&T discount U-verse TV and Internet service can be the decline in revenue and the acquisition of DirecTV. After the acquisition of DirecTV, AT&T saw a rise in entertainment revenue by 1.6%, which sums to a staggering $13,000 million in the entertainment sector.
The end of a bundle of fiber optic cable. AT&T is slowly replacing its U-verse internet service with its Fiber service. AT&T Internet, the mid-2000s-era online service originally called U-verse Internet, is slowly going away as the company continues to roll out its faster, more modern fiber-optic service.