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AT&T Universal Card Customer Service Contacts
AT&T Universal Card Services offers a suite of credit cards that combine flexible spending options with exclusive AT&T benefits. As a joint venture with Citibank, the AT&T Universal Card provides users with competitive rates, rewards programs tailored to frequent shoppers and tech enthusiasts, and streamlined account management features. Whether for personal use or business expenses, the AT&T Universal Card is designed to enhance your purchasing power and connectivity, making it a smart choice for savvy consumers.
Phone Number & Contact Info
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- AT&T Universal Card Most Popular Number
- 800-423-4343
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- Website
- www.citibank.com
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- Social Media Channels
- No social media available.
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-715-3291
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- Mailing Address:
AT&T Universal Card Customer Service Overview
AT&T Universal Card has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact AT&T Universal Card
Customers contact AT&T Universal Card for various reasons. Most popular of them are questions like "Is there an annual fee for the AT&T Universal Card?", "What are the benefits of having an AT&T Universal Card?", "What is the credit limit for the AT&T Universal Card?".
User Testimonials for AT&T Universal Card Support
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Terrible support experience with uncommunicative staff and no clear answers.
From Guest-6037096 at 2024-08-08 -
Customer service couldn't offer compensation for an IT error, only to change a three-day pass to one-day and informed a refund would take 3-4 weeks.
From Kathleen B Ilt at 2024-02-16 -
Ignored by store manager after promised refund, left unresolved even after visits and calls. Disappointed in service reliability.
From lejla skrijelj at 2017-09-28 -
Calling for service is a nightmare with voice recognition issues and delayed agent response, leading to long wait times for problem resolution.
From Susan Hansford at 2017-09-27 -
Customer service lacked coordination leading to multiple miscommunications and delays. Despite an apologetic technician, repeated confusion and unresolved issues persisted. Furthermore, a technician allegedly stole money, worsening the experience. Null
From T. Pip at 2017-09-26 -
Customer care agent attempted to assist, but online limitations and unhelpful store representatives hindered resolution.
From purvins at 2017-09-25
Frequently Asked Questions About AT&T Universal Card
Explore frequently asked questions about AT&T Universal Card to quickly find the information and support you need.
Since the AT&T Access Card from Citi is a Mastercard, it also comes with some standard issuer benefits, including: Liability protection: You won't be responsible for unauthorized purchases on the card. Emergency assistance: Mastercard Global Service helps you replace your card or get cash virtually anywhere you are.
Citi AT&T Universal Platinum cards offer you a multitude of perks and benefits that you can never find in a traditional credit card. You can call the Citi AT&T Universal Platinum Card a credit card as well as a calling card. The card might cost you more for calls than normal services if you use it as a calling card.
Are there any AT&T credit cards? Citi partnered with AT&T to offer a co-branded credit card called the AT&T Points Plus Card from Citi.
If you prefer, you can reach Citi Customer Service at 1-800-950-5114 (TTY: We accept 711 or other Relay Service).