AT&T Wireless Customer Service Contacts
AT&T Wireless is a leading telecommunications provider, offering a wide range of wireless services and solutions across the United States. As a subsidiary of AT&T Inc., it delivers cutting-edge mobile technology, including 5G services, to millions of customers nationwide. With a robust network and a variety of data plans, AT&T Wireless is dedicated to enhancing connectivity and enriching the digital experience for its users.
Phone Number & Contact Info
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- AT&T Wireless Most Popular Number
- 800-331-0500
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- [email protected]
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- Website
- www.att.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET
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- Additional Contact numbers:
- 800-756-0134 866-499-8008 888-715-3291 314-925-6925
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- Mailing Address:
- Brookhaven, GA
AT&T Wireless Customer Service Overview
AT&T Wireless has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 1 second. The shortest wait times occur on Sundays, while Saturday have the longest wait times.
Top Reasons Customers Contact AT&T Wireless
Customers contact AT&T Wireless for various reasons. Most popular of them are questions like "How Do I Access My AT&T Wireless Account?", "Is AT&T Wireless Insurance available for business accounts?", "What is the cost of AT&T Wireless Insurance?".
User Testimonials for AT&T Wireless Support
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Unhelpful staff at Poinciana store showed no interest in diagnosing my issue and mocked personal appearance. Another employee invaded my space, risking my balance. Resolved my issue quickly at another location.
From Beverly S Nsp at 06/10/24 -
Customer Service said they had to activate the number under my friend's name and do a credit check on her, although she no longer wanted the service.
From Guest-197415 at 02/28/11 -
Misleading information from customer service resulted in repeated overage charges. Each call promised resolution, yet issues persisted, leading to frustration and eventually collection agency involvement. Despite assurances, solutions were temporary, causing ongoing, unresolved billing problems.
From Justin P Lmk at 06/13/08 -
Nightmare to resolve issues with unprofessional support staff that's more focused on partying than helping customers.
From Lucia Rajszel at 10/28/24 -
Incompetent and unhelpful customer service at AT&T, outsourced to India, struggles with resolving issues. Switching considered if not tied to phone payments.
From tony chang at 10/27/24 -
Automatic bill payment deducted $1845.15 despite assurances on a recorded line from a customer service agent that charges were forgiven.
From Elyce Eddings at 10/23/24