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Audible.com Customer Service Contacts
Audible stands at the forefront of audio entertainment, captivating audiences with its extensive selection of immersive audio stories. As a premier provider, Audible enhances everyday experiences, delivering inspiration and cinematic storytelling that ignites the imagination and enriches the lives of its listeners.
Phone Number & Contact Info
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- Audible.com Most Popular Number
- 888-283-5051
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- Website
- www.audible.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 973-820-0400
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- Mailing Address:
- Newark, NJ
Audible.com Customer Service Overview
Audible.com has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
User Testimonials for Audible.com Support
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Helpful and pleasant support.
From Guest-6132494 at 2024-09-27 -
Unprofessional customer service making promises they can't fulfill. Repeatedly ran in circles without solving issues. Automated systems block access without resolution, leaving customers frustrated and mistrustful. No response after promised follow-up.
From Arthur Wzi at 2024-01-05 -
Customer service is not good, requiring frequent calls about inaccessible books.
From Koraima Gab at 2024-08-10 -
Refund refused after misunderstanding free trial terms due to credit usage.
From L Dunn at 2024-10-18 -
Terrible experience dealing with scripted responses and lack of genuine assistance. Lost my library worth hundreds of dollars, and support couldn't restore them without an order number.
From Jean Kearney at 2024-09-25 -
Difficult cancellation process with unresponsive website buttons, requiring a call for resolution.
From Philip at 2024-09-22
Frequently Asked Questions About Audible.com
Explore frequently asked questions about Audible.com to quickly find the information and support you need.
Audible is a membership-based digital books entertainment service that sells audiobooks, original audio shows, and more. The charges could be: A membership charge of $14.95 (plus applicable tax) or $7.95 (plus applicable tax). Membership charges begin following the 30-day free trial period.
Try Audible Plus free Try Audible Premium Plus free After 30 days, $7.95 a month for Plus or $14.95 a month for Premium Plus.
Amazon Prime members are invited to start their first Audible trial with 2 free credits (1 credit = 1 title) that can be used on any bestsellers or new releases. Returning Prime members who have previously received 2 credits with trial will only be eligible for the standard trial. A standard trial includes 1 credit.