Austrian Airlines Customer Service Contacts
Austrian Airlines, Austria's flagship carrier, stands as a prominent symbol of the country's rich aviation heritage. Established in 1957, this esteemed airline is headquartered in Vienna and operates a global network that connects Europe to Asia, North America, and beyond. Renowned for its commitment to exceptional service and reliability, Austrian Airlines offers passengers a seamless travel experience with a touch of Austrian hospitality. Whether traveling for business or leisure, Austrian Airlines ensures a journey as enjoyable as the destination.
Phone Number & Contact Info
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- Austrian Airlines Most Popular Number
- 800-843-0002
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- [email protected]
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- Website
- www.austrian.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Schwechat, Austria
Austrian Airlines Customer Service Overview
Austrian Airlines has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 20 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Austrian Airlines
Customers contact Austrian Airlines for various reasons. Most popular of them are questions like "What is the baggage allowance for Austrian Airlines?", "How Do I Change My Flight with Austrian Airlines?".
User Testimonials for Austrian Airlines Support
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No answer after several calls to inquire about flights.
From Wilkins Umw at 2024-10-28 -
Unhelpful, dismissive responses and lack of transparency during booking changes; frustrating interactions with multiple inept agents. Disorganized service detracts from feeling valued.
From Guest-6066734 at 2024-08-26 -
Luggage lost for 5 days without contact; difficult communication due to language barrier. Frustration leads to considering legal action.
From Lavon Nbp at 2024-10-23 -
Inconvenient flight changes and unexpected charges caused significant disruption. Immediate refund needed.
From Ali E Bxe at 2024-08-12 -
No service and lack of specialized knowledge.
From Ara Hayrabed O at 2024-02-16 -
Poor, clueless, and sometimes outrageously rude interactions experienced while pursuing a refund for a canceled flight. Still unresolved after over a month of effort. Watch out!
From Yanay Zohar at 2024-09-24
Frequently Asked Questions About Austrian Airlines
Explore frequently asked questions about Austrian Airlines to quickly find the information and support you need.
Austrian Airlines is part of the Lufthansa Group.
Austrian Airlines is part of the Lufthansa Group and has a dense route network especially in central and eastern Europe. Austrian Airlines is Austria's leading airline with a global route network of more than 120 destinations.
Austrian Airlines is a Austrian carrier. Travellers rate it 7.2/10 on average, indicating good service.
The current fleet consists of 11 long-haul (Boeing 787, 777 & 767) and 57 short & medium-haul (Airbus A320 Family & Embraer 195) aircraft.