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Automobile Club of Southern California Customer Service Contacts
The Automobile Club of Southern California, founded in 1900, is a renowned member-based organization providing a wide array of services to motorists in the region. Known for its roadside assistance, the club also offers insurance products, travel planning services, and discounts on various amenities. With its long-standing commitment to driver safety and customer satisfaction, the Automobile Club of Southern California remains a trusted resource for millions of members across the state.
Phone Number & Contact Info
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- Automobile Club of Southern California Most Popular Number
- 800-222-4357
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- Website
- www.ace.aaa.com
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- Opening Hours:
- Mon-Fri 9am-5pm PT
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- Additional Contact numbers:
- 888-929-2911
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- Mailing Address:
- Los Angeles, CA
Automobile Club of Southern California Customer Service Overview
Automobile Club of Southern California has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 17%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
User Testimonials for Automobile Club of Southern California Support
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Calling customer service leads to endless loops via the phone system, with no option to speak to a representative.
From Adamariz Owd at 2024-08-12 -
Representative was nice but service was delayed despite given timeframe. Trouble uploading documents prolonged resolution.
From Ces V at 2024-07-05 -
Waiting times can be lengthy when contacting support late at night or early morning due to limited availability of tow and battery trucks.
From Lynne McCrane at 2024-10-26 -
Left stranded for over 4 hours with no update or assistance, despite multiple confirmations. Very unsatisfactory.
From LaWanda at 2024-10-26 -
Long wait times for assistance, incorrect directions from service providers, and unreliable support in emergencies lead to frustration and disappointment.
From Eleni Ward at 2024-10-24 -
Dismissive responses and lack of resolution left me stranded without a car. Frustration mounts as promised fixes failed. Disappointment in poor accountability and empathy.
From Kiesha Mays at 2024-10-26
Frequently Asked Questions About Automobile Club of Southern California
Explore frequently asked questions about Automobile Club of Southern California to quickly find the information and support you need.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
AAA hopes that you never want or need to cancel your membership, but we understand that events occur where canceling your AAA is necessary. To cancel your AAA membership, please contact our Member Services at 800-922-8228.
AAA offers three basic types of Membership, ranging in price from $64.99 to $124.99 per year. Some benefits vary, but all Memberships include 24/7 emergency roadside assistance, DMV/MVD services**, trip planning by travel experts, and discounts at 80,000+ hotels, restaurants, movie theaters, and more.