Avianca Airlines Customer Service Contacts
Avianca Airlines, officially known as Avianca S.A., is a leading Colombian airline renowned for its extensive network across South America and beyond. Established in 1919, it stands as the national airline of Colombia and one of the oldest continuously operating airlines in the world. With its main hub at El Dorado International Airport in Bogotá, Avianca provides a seamless connection to over 110 destinations in 27 countries, offering passengers top-notch service and a gateway to exploring the Americas.
Phone Number & Contact Info
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- Avianca Airlines Most Popular Number
- 800-722-8222
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- [email protected]
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- Website
- www.avianca.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Avianca Airlines Customer Service Overview
Avianca Airlines has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 5 minutes and 19 seconds. The shortest wait times occur on Mondays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Avianca Airlines
Customers contact Avianca Airlines for various reasons. Most popular of them are questions like "What are the baggage allowance and restrictions on Avianca Airlines?", "What are the available options for seat selection on Avianca Airlines?", "What are the requirements for traveling with infants or children on Avianca Airlines?".
User Testimonials for Avianca Airlines Support
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Difficulties getting through to a representative, only reaching an unhelpful WhatsApp assistant.
From Allison G Xwa at 10/06/24 -
Service onboard is terrible.
From Luis M HR at 10/20/24 -
Worst experience with no assistance, unhelpful staff, and no response from customer service.
From Moni at 10/06/24 -
Not helpful customer service, frequently changing flights due to "operational issues" without refunds.
From María Ochoa at 09/26/24 -
Waiting endlessly to convert multiple tickets into a proper lost baggage report is frustrating. Continuous form-filling and poor processing truly sours the experience.
From bas brink at 08/16/24 -
Encountered unprofessional and indifferent staff at Orlando International Airport, with multiple employees displaying rude attitudes, suggesting deeper customer service issues.
From Henry Cepeda at 10/11/24
Frequently Asked Questions About Avianca Airlines
Explore frequently asked questions about Avianca Airlines to quickly find the information and support you need.
avianca operates an extensive network of services across North and South America, the Caribbean and Europe from its hub at Bogota El Dorado International Airport. The carrier is part of Avianca Holdings SA, in which the German Efromovich-led Synergy Group was the largest shareholder.
Abra owns a non-controlling 100% economic interest in Viva's operations in Colombia and Peru, as well as convertible debt representing a minority interest investment in Sky Airline. Abra is co-controlled by the principal shareholders of Avianca and majority shareholder of GOL.
Yes, you can use United Airlines miles to book flights on Avianca, as both airlines are members of the Star Alliance network. To do this, you would typically search for award availability on the United Airlines website or through their call center at (800) 864-8331.
The airline, which had filed for Chapter 11 bankruptcy in May 2020 after it failed to meet a bond payment deadline, exited bankruptcy proceedings in December 2021. In May 2022, Avianca and Brazilian carrier Gol (GOLL4.SA) , opens new tab struck an agreement to combine under a single leadership named Abra Group.