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Avianca Airlines Customer Service Contacts

Avianca Airlines, officially known as Avianca S.A., is a leading Colombian airline renowned for its extensive network across South America and beyond. Established in 1919, it stands as the national airline of Colombia and one of the oldest continuously operating airlines in the world. With its main hub at El Dorado International Airport in Bogotá, Avianca provides a seamless connection to over 110 destinations in 27 countries, offering passengers top-notch service and a gateway to exploring the Americas.

Phone Number & Contact Info

  • Opening Hours:
    24 hours, 7 days
  • Mailing Address:

Avianca Airlines Customer Service Overview

Avianca Airlines has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 5 minutes and 19 seconds. The shortest wait times occur on Mondays, while Tuesday have the longest wait times.

Top Reasons Customers Contact Avianca Airlines

Customers contact Avianca Airlines for various reasons. Most popular of them are questions like "What are the baggage allowance and restrictions on Avianca Airlines?", "What are the available options for seat selection on Avianca Airlines?", "What are the requirements for traveling with infants or children on Avianca Airlines?".

User Testimonials for Avianca Airlines Support

Frequently Asked Questions About Avianca Airlines

Explore frequently asked questions about Avianca Airlines to quickly find the information and support you need.