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Away Travel Customer Service Contacts
Away Travel is a leading innovator in the modern luggage industry, renowned for its stylish, functional, and durable suitcases and travel accessories. Established with a vision to transform the travel experience, Away offers a range of products designed to cater to the needs of savvy travelers seeking smart storage solutions. With a focus on high-quality materials and thoughtful features, such as built-in battery packs and compression systems, Away Travel ensures that travelers navigate their journeys smoothly and fashionably.
Phone Number & Contact Info
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- Away Travel Most Popular Number
- No contact number available.
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- Website
- www.awaytravel.com
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- Opening Hours:
- Mon-Fri 5am-8pm PT
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- Mailing Address:
- New York, NY
Away Travel Customer Service Overview
Away Travel has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Away Travel Support
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Appalled by customer service during my purchase.
From Tangee Kiu at 2024-09-17 -
Call could not connect, unable to reach customer service.
From Shadia A Ksy at 2024-05-21 -
Not responsive to requests, taking too long to reply via chat and not attentive to repeat customers.
From JoAnn F Sqs at 2024-02-18 -
Helpful and polite team immediately offered a replacement for my cabin case with a faulty handle.
From Rafina Kitty at 2024-10-16 -
Gracious store staff during an exchange, yet unclear communication about honoring sale prices led to unexpected additional charges. Felt taken advantage of for a standard exchange.
From The Kouri Team at 2024-10-01 -
Disastrous after-sales service. Missing suitcase prompted inquiries; told to wait with no updates. One week later, same vague response. Utterly useless.
From Ben Toscano at 2024-10-01
Frequently Asked Questions About Away Travel
Explore frequently asked questions about Away Travel to quickly find the information and support you need.
Launched in 2016 by co-founders Steph Korey and Jen Rubio, Away is a global lifestyle brand with a mission to transform travel.
Where does Away luggage ship from? Away luggage can ship to almost anywhere, except for Hawaii, Alaska, and Puerto Rico. But many want to know, where is it shipped from? Away's bags are designed in the company's Manhattan HQ and according to their website FAQ, then manufactured across Asia.
Our products are designed at our HQ in New York City and manufactured across Asia (in China, Taiwan, Vietnam, Indonesia, and Cambodia), and we only partner with suppliers that have the exemplary and thoughtful work environments that we would want for our own employees.
Away's The Carry-On weighs just 7.5 pounds when empty, so there's little extra weight to lug around the airport. Plus, the bag is small enough to fit in overhead bins on most major airlines, so you shouldn't have to check it.