AXS Tickets Customer Service Contacts
AXS Tickets is a leading ticketing platform that offers a seamless and efficient solution for purchasing tickets to concerts, sports events, and live entertainment. Known for its user-friendly interface and innovative features like mobile ticketing and virtual queues, AXS provides a secure and convenient way to access your favorite events. Additionally, AXS integrates exclusive pre-sales, personalized event recommendations, and a loyalty program to enhance the ticket-buying experience for users.
Phone Number & Contact Info
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- AXS Tickets Most Popular Number
- No contact number available.
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- Website
- www.axs.com
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- Opening Hours:
- Mon-Fri 7am-11pm CT
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- Mailing Address:
AXS Tickets Customer Service Overview
AXS Tickets has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for AXS Tickets Support
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Live chat with Crystal M ended abruptly due to poor communication. Another representative promised a follow-up within 48 hours, which never happened. Changed bank info and faced another 7-10 day wait. Frustration due to lack of competence and trustworthiness.
From Guest-6184820 at 10/19/24 -
Terrible experience with chat agents, but phone support was helpful.
From Thomasa Nou at 08/05/24 -
Received great assistance resolving an email issue, leading to an unforgettable event experience.
From Priscila Bfa at 09/22/24 -
Horrible customer service with no refund and unhelpful support.
From Jamiere Hgi at 08/06/24 -
Apologies and lack of assistance from customer service left me out $400, offering no solutions or compensation despite acknowledging the issue. Feeling dismissed and frustrated.
From Brian W Qva at 07/11/24 -
Difficulties in getting answers from customer service about VIP ticket details, even after multiple contacts. No follow-up via email as promised, leading to loss of VIP tickets despite extra cost.
From CARMEN E Yas at 05/06/24
Frequently Asked Questions About AXS Tickets
Explore frequently asked questions about AXS Tickets to quickly find the information and support you need.
AXS (pronounced access) is an American ticket outlet for sports and entertainment events, founded in 2011 and owned by Anschutz Entertainment Group (AEG), the world's second largest entertainment promoter behind Live Nation Entertainment.
As the preferred ticketing company by over 500 premier venues, sports teams, and event organizers around the world, AXS boasts innovative technology that is simple, convenient and secure for fans while generating new revenue streams for partners.
All tickets from AXS, including those sold by other fans, are guaranteed to be authentic. This helps prevent scalping and inflated ticket prices while providing fans with a secure way to get tickets for popular events.
Is my credit/debit card and personal information safe to enter on AXS.com? Yes! We are TRUSTe certified, PCI compliant and adhere with the principles of the Privacy Shield Framework.