Bank of America Customer Service Contacts

Poor support experiences included lengthy wait times, unhelpful responses, and lack of escalation. Repeated issues with unresolved app notifications highlight a significant gap in technical assistance, leaving customers frustrated and without real solutions. Bank of America seems understaffed, with no dedicated personnel to effectively address technical problems, calling into question their commitment to customer service.

Horrible customer service, calling us liars and refusing our points due to account closure. Their actions led us to close all our credit cards. Don't trust them!

Communication through email takes days for response. Lack of a direct message center for businesses forces reliance on faxes, causing delays. Long processing time for chargebacks without temporary credit disrupts operations.

Unhelpful customer service caused delays, confusion, and emotional distress by freezing our account without notice. False names were given, and processes contradicted deposit agreements, resulting in significant financial loss.

Friendly and helpful assistance resolved my requirements promptly and professionally.

Hours on the phone without success, my card remained locked despite explaining I was stranded. Terrified and unable to access money, I was forced onto public transport late at night.

Fantastic service from Ivette—thorough and attentive to all concerns.

Conflicting advice from support teams led to multiple logins and lengthy calls, underscoring poor training and coordination. Time wasted without resolution highlights inefficiency.

Trying to get a simple document for three days with zero help from customer service. Closing all accounts.

Situations unresolved, worsened after contacting support. Consider alternatives for better service.

Long wait times, unhelpful staff, and lack of technical support make addressing app issues frustrating. Trying to resolve a persistent notification problem led to repeated call escalations with no solution and a disconnect. The app fails to save customers time and money due to poor support and guidance. Choose a bank with accessible and effective customer service.

Horrible customer service calling us liars and denying our points. Received a letter falsely stating reasons for denying rewards. Lack of transparency and honesty in communication.

Difficulties contacting support and slow response times, leading to frustrations over chargebacks and no temporary credit, affecting business operations.

Rude interactions and misinformation escalated our frustration, severely affecting our business operations. 17-day delay without explanation led to significant financial loss.

Friendly and helpful assistance resolved my question quickly and professionally.

Experiencing fear and distress, I was stranded due to a locked card after hours on the phone with customer service; unable to access funds despite explaining my health issues. Terrified during a late evening journey, this encounter increased my anxiety and reluctance to use public transportation.

Ivette was fantastic, addressing my concerns thoroughly and leaving a positive impression.

Poorly trained staff provide conflicting information, wasting hours of customer time without resolution. Inadequate coordination between support teams leads to inefficient service and frustration. Avoid this bank for better alternatives.

Useless assistance provided zero help in obtaining a simple document.

Issues unresolved after limited interactions with customer service, leaving situations worse.