Bank of the West Customer Service Contacts
Bank of the West, a subsidiary of BNP Paribas, stands out as a leading financial institution known for its comprehensive array of banking and financial services tailored to meet the needs of individuals, businesses, and corporate clients. Established in 1874 and headquartered in San Francisco, California, Bank of the West operates extensively across the United States with a robust network of branches and ATMs. The company is committed to responsible banking and sustainability, actively supporting community initiatives and environmentally-friendly projects.
Phone Number & Contact Info
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- Bank of the West Most Popular Number
- 800-488-2265
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- Website
- www.bnkwest.com
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- Opening Hours:
- Mon-Fri 4am-10pm, Sat-Sun 5am-10pm PT
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- Mailing Address:
- San Francisco, CA
Bank of the West Customer Service Overview
Bank of the West has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Bank of the West
Customers contact Bank of the West for various reasons. Most popular of them are questions like "What types of accounts does Bank of the West offer?", "What is Bank of the West's routing number?", "What security measures does Bank of the West have in place to protect my accounts?".
User Testimonials for Bank of the West Support
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Terrible experience with customer service, unable to explain additional charges, and unresolved issue.
From Guest-5580867 at 01/31/24 -
Communication attempts to customer service were unsuccessful regarding the lien release needed for selling a camper.
From Luisa H Coq at 06/30/22 -
Crooked bank with the worst service, lacking care and value for customers. Unresponsive to issues, and lengthy interest-free holding of funds. Null.
From PUISHAN L at 03/08/22 -
Unresponsive service and unnecessary demands are frustrating, leading to switching banks.
From Joe Acosta at 05/30/23 -
Long wait times on calls, unclear communication, and delayed debit card delivery create frustration.
From Zac at 07/05/23 -
Difficult to reach customer service; calls go unanswered and no email or chat support available.
From Wade Ramey at 05/04/21
Frequently Asked Questions About Bank of the West
Explore frequently asked questions about Bank of the West to quickly find the information and support you need.
Bank of the West has officially joined BMO Bank (BMO) through a formal acquisition on February 1, 2023.
The allegations include opening unwanted and unauthorized accounts for new customers, and initiating fake fraud alerts to call customers and promote new products. The bank faces a class-action lawsuit in Canada for similar practices.
The Bank of The West offers a variety of products and services designed to meet your banking needs, whether you are looking for a basic savings or checking account, interest bearing checking accounts, CD's, or a wide range of personal or commercial lending options.
Which Bank owns Bankwest? Bankwest is a subsidiary of Commonwealth Bank, one of Australia's largest and most established banks.