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BB&T Bank Customer Service Contacts
BB&T Bank, now part of Truist Financial Corporation following a merger with SunTrust, is a prominent financial services institution established in 1872. Offering a comprehensive range of banking, lending, and investment services, BB&T is committed to providing exceptional client service and community engagement. With its headquarters in Charlotte, North Carolina, BB&T operates extensive branches and ATMs across the U.S., serving both individual and business clients with tailored financial solutions.
Phone Number & Contact Info
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- BB&T Bank Most Popular Number
- 888-228-6654
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- [email protected]
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- Website
- www.truist.com
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- Opening Hours:
- Mon-Thu 9am-5pm, Fri 9am-6pm ET
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- Additional Contact numbers:
- 800-476-4228 888-562-6228 800-295-5744 800-226-5228
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- Mailing Address:
- Charlotte, NC
BB&T Bank Customer Service Overview
BB&T Bank has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 10%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 16 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact BB&T Bank
Customers contact BB&T Bank for various reasons. Most popular of them are questions like "What is the routing number for BB&T Bank?", "Can I open multiple accounts with BB&T Bank?", "What types of loans does BB&T Bank offer?".
User Testimonials for BB&T Bank Support
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Long hold times and limited contact options lead to unresolved issues, with no email or text communication available. Attempts to find solutions through secure messages in the app also prove futile.
From peter s Vfj at 2022-03-11 -
Unable to reach a representative despite multiple attempts.
From Guest-3428157 at 2022-03-23 -
Unhelpful, dismissive service and unwillingness to listen or assist with account issues. Poor treatment of customers.
From Floridely C at 2022-02-22 -
Unable to expedite direct deposits, causing delays and frustration for customers.
From Caroline R Hnx at 2021-11-29 -
Terrible service line, treating customers as guilty first, long wait for lost debit cards, and double ATM charges.
From Cam at 2024-10-07 -
Appalling customer service lacking concern or willingness to help, prioritizing profit over customers.
From Eddie Odonnell at 2024-10-01
Frequently Asked Questions About BB&T Bank
Explore frequently asked questions about BB&T Bank to quickly find the information and support you need.
Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina.
In 2019, BB&T announced its intentions to merge with Atlanta-based SunTrust Banks to form Truist Financial, which retains BB&T's stock price history and operates under BB&T's charter. The BB&T Financial Center, the former headquarters of BB&T.
In 1900, Branch Banking and Company, the recently chartered bank, bought Branch and Company Bankers. After several years awaiting amended bank regulation, the bank began its trust department in 1907, and its name was changed to Branch Banking and Trust Company (BB&T) in 1913.
BB&T merged with SunTrust to create Truist Financial in 2019. Its largest shareholders include the company's top executives and several institutional investors. You can purchase shares of BB&T through a brokerage.