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Best Buy Customer Service Contacts
Best Buy Co., Inc. is a leading provider of technology products, services, and solutions, offering a wide range of consumer electronics and home appliances. With a commitment to growth and innovation, Best Buy caters to tech enthusiasts and consumers in the market for the latest gadgets, offering expert service at competitive prices. Established in 1966, Best Buy has become synonymous with expert advice and a customer-centric approach, making it a go-to destination for electronics purchases.
Phone Number & Contact Info
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- Best Buy Most Popular Number
- 888-237-8289
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- [email protected]
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- Website
- www.bestbuy.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 612-291-1000
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- Mailing Address:
- Richfield, MN
Best Buy Customer Service Overview
Best Buy has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 50 seconds. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Best Buy
Customers contact Best Buy for various reasons. Most popular of them are questions like "What is a Best Buy Card?", "Is It Possible to Merge Two Best Buy Accounts?", "What is the return policy for Best Buy?".
User Testimonials for Best Buy Support
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Contacted support about missing order confirmation but was informed the order number was incorrect, and no assistance was provided.
From Guest-6166271 at 2024-10-11 -
Contacted support for PlayStation 4 repairs; faced unresponsive service and lengthy hold times.
From Daniel D Ssa at 2024-10-10 -
Issues with accessing account details for a return, repeated calls with no resolution, and frustration over unresponsive support intensify the problem. Despite having a membership, the inability to exchange due to technical glitches remains unresolved.
From Lisa H Kpg at 2024-06-26 -
Facing incomplete responses and inconsistencies, dealt with confusion over tracking numbers and lack of resolution about a return. Passed between departments without clear answers, and the supervisor suggested visiting a store, avoiding accountability. Frustrating communication.
From Lily S Wpj at 2023-12-21 -
Frustration arose from automated systems redirecting calls to a national hotline, making store inquiries impossible. Claimed absence of direct store phone lines seemed deceptive. Customers felt pushed away from seeking service.
From Jazmin B Rfy at 2024-05-27 -
Rude and unprofessional call center, with repeated hang-ups and inaccurate information. Nightmare if needing support.
From Hassan at 2024-10-26
Frequently Asked Questions About Best Buy
Explore frequently asked questions about Best Buy to quickly find the information and support you need.
Ownership of Best Buy is distributed among numerous shareholders who hold shares of its common stock. The largest shareholders are institutional investors and mutual funds who own shares of the company through stock exchanges.
Corporate Overview Best Buy (NYSE: BBY) is the world's largest specialty consumer electronics retailer. Our purpose is to enrich lives through technology, which we do by providing our customers a unique mix of advice, products and services in our stores, online, and in homes.
Corie Barry is CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 100,000 employees in North America and $47 billion in annual revenue. She also serves on the company's board of directors.
Financial Strength Best Buy Co has a cash-to-debt ratio of 0.27, ranking lower than 61.9% of 1097 companies in the Retail - Cyclical industry. However, its overall financial strength score is 7 out of 10, indicating fair financial stability.