Big Lots, Inc. Customer Service Contacts
Big Lots, Inc. is a prominent retail corporation based in Columbus, Ohio, renowned for its vast range of closeout and overstock merchandise. The company operates over 1,400 stores across the United States, offering a diverse selection of products including furniture, home décor, groceries, and seasonal items at competitively low prices. Big Lots is celebrated for its unique business model that capitalizes on bulk purchasing and opportunistic buying, allowing for exceptional value delivery to cost-conscious consumers. This approach has firmly established Big Lots as a go-to destination for deals on a variety of household goods.
Phone Number & Contact Info
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- Big Lots, Inc. Most Popular Number
- 866-244-5687
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- Website
- www.biglots.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat-Sun 8am-8pm ET
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- Additional Contact numbers:
- 800-877-1253
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- Mailing Address:
- Columbus, OH
Big Lots, Inc. Customer Service Overview
Big Lots, Inc. has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Big Lots, Inc.
Customers contact Big Lots, Inc. for various reasons. Most popular of them are questions like "What is Big Lots, Inc.?", "Where are the Big Lots stores located?", "What is the Big Lots return policy?".
User Testimonials for Big Lots, Inc. Support
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Assisting customers promptly on inquiries can prevent frustration and loss of sales.
From Guest-6123480 at 2024-09-23 -
Terrible service with delayed responses and unresolved issues.
From Olya Sim at 2024-07-30 -
Rude employees ignored me and never greeted, displaying poor customer service. Complaint to manager was unhelpful, and staff continued being dismissive, prioritizing other customers instead. Disappointed in the service.
From Cindy at 2024-10-24 -
Rude and clueless associate when calling for support, leading to contacting customer service for cancellation.
From Robighn Woodbury at 2024-10-03 -
Receiving inadequate assistance with a broken product led to frustration and limited compensation options. Efforts to resolve the issue through international customer service and a local store were unsuccessful.
From Wendy at 2024-09-18 -
Unpleasant attitudes encountered at register and with management when visiting the store. Customers deserve respectful service.
From Tammy Geddis at 2024-09-20
Frequently Asked Questions About Big Lots, Inc.
Explore frequently asked questions about Big Lots, Inc. to quickly find the information and support you need.
Big Lots is being sold to Nexus Capital Management LP as part of a plan to restructure the struggling retailer. The company filed for Chapter 11 bankruptcy, which allows the company to reorganize its debts while continuing operations. Stores will remain open, and customers can still shop in-store or online.
Largest shareholders include Fmr Llc, Vanguard Group Inc, FLPSX - Fidelity Low-Priced Stock Fund, Barclays Plc, VTSMX - Vanguard Total Stock Market Index Fund Investor Shares, Charles Schwab Investment Management Inc, Morgan Stanley, IWM - iShares Russell 2000 ETF, Group One Trading, L.p., and FNDX - Schwab Fundamental ...
Bruce K Thorn's Net Worth Bruce K Thorn has an estimated net worth of $14.5 Million. This is based on reported shares across multiple companies, which include BIG LOTS INC, CALERES INC, MENS WEARHOUSE INC, PETSMART INC, and LESCO INC/OH.
Big Lots filed for bankruptcy protection, citing stubborn inflation, high interest rates and a slowdown in consumer spending on home goods such as furniture and decor. Private equity firm Nexus Capital Management has agreed to buy Big Lots for $760 million, consisting of $2.5 million in cash plus its remaining debt.