Bitdefender Customer Service Contacts
Bitdefender stands at the forefront of cybersecurity innovation, offering top-tier solutions for threat prevention, detection, and response across the globe. Catering to small and medium-sized businesses, mid-market enterprises, and individual consumers, Bitdefender ensures optimal security effectiveness, superior performance, and user-friendly experience in its cybersecurity products.
Phone Number & Contact Info
-
- Bitdefender Most Popular Number
- 954-414-9655
-
- Website
- www.bitdefender.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
- Bucharest, Romania
Bitdefender Customer Service Overview
Bitdefender has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 56%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Bitdefender
Customers contact Bitdefender for various reasons. Most popular of them are questions like "What is the difference between Bitdefender Antivirus Plus and Bitdefender Total Security?", "What operating systems are supported by Bitdefender?", "Does Bitdefender offer a free trial?".
User Testimonials for Bitdefender Support
-
Chat option proves ineffective for subscription cancellation, necessitating alternative platforms for support.
From Mattheus K at 07/30/24 -
Prompt, responsive assistance helped in resolving billing issues effectively.
From Rosa D Yxm at 08/06/24 -
Customer service informed me that Bitdefender Plus doesn't support adding Android devices, only Windows. They suggested purchasing a separate subscription for Android, which was unhelpful.
From Hal H Jdh at 05/17/24 -
Speaking to an agent is necessary to reinstate service after a payment issue.
From John H Yxa at 06/24/24 -
Lack of knowledge and inability to cancel subscriptions leaves me very dissatisfied.
From Quadre P Jkn at 06/03/24 -
Lengthy name spelling process with poor English skills and refusal to escalate to a superior.
From Russell S Omk at 05/29/24
Frequently Asked Questions About Bitdefender
Explore frequently asked questions about Bitdefender to quickly find the information and support you need.
History. Bitdefender software was originally developed by SOFTWIN, a company founded in 1990 in post-communist Romania.
Of the 16 antivirus programs tested, Bitdefender scored a 96.1 percent online detection rate, 99.92 percent online protection rate, and 96.1 offline detection rate, with four false positives. Even when you don't have an active internet connection, you're well-protected.
In March 2022 Bitdefender has introduced a new free antivirus solution for Windows, replacing the previous Bitdefender Antivirus Free Edition discontinued in December 2021, that resided on a legacy technology platform.
Co-founder and Chief Executive Officer, Florin Talpes is a visionary technology entrepreneur who together with his wife Mariuca, founded one of the first private software companies in post-communist Romania that grew to become Bitdefender.