BJ's Wholesale Club Customer Service Contacts
BJ's Wholesale Club is a leading warehouse club operator in the United States, renowned for offering its members top-quality products at incredibly low prices. With a wide range of items including groceries, electronics, home goods, and more, BJ's provides a one-stop shopping experience for all your household needs. The company distinguishes itself with benefits like bulk purchasing options, exclusive member discounts, and convenient services such as BJ’s Gas® and BJ’s Travel®. Discover the value and convenience of a BJ's membership and enjoy significant savings on everyday essentials.
Phone Number & Contact Info
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- BJ's Wholesale Club Most Popular Number
- 800-257-2582
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- Website
- www.bjs.com
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- Opening Hours:
- Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 12pm-6pm ET
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- Additional Contact numbers:
- 866-425-7932
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- Mailing Address:
- Marlborough, MA
BJ's Wholesale Club Customer Service Overview
BJ's Wholesale Club has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact BJ's Wholesale Club
Customers contact BJ's Wholesale Club for various reasons. Most popular of them are questions like "What are the benefits of becoming a BJ's Wholesale Club member?", "What are the accepted payment methods at BJ's Wholesale Club?", "Does Bj's Wholesale Pay for Shipping on Returns or Exchanges?".
User Testimonials for BJ's Wholesale Club Support
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Limited customer service hours don't align with store closing times, making it inconvenient for issues like order discrepancies.
From Milaysi R at 09/26/24 -
Unfriendly service and lack of concern for customer issues regarding order cancellations and delayed communication.
From Norm H Nxm at 07/18/24 -
No longer a pleasant shopping experience due to insufficient customer service, including oversight at checkout and inadequate staffing at exits.
From Guest-5926669 at 06/16/24 -
Constant struggles with unhelpful support led to weeks of effort for a refund, yet unresolved billing issues persist. Feeling frustrated and exhausted by poor service and lack of access to effective assistance.
From Marvin K Qcn at 05/28/24 -
In-club express pay not user-friendly, can’t retrieve receipt after 24 hours.
From Bennett at 10/19/24 -
Refund delays and unhelpful service make getting your money back a frustrating experience.
From Syed A at 09/11/24
Frequently Asked Questions About BJ's Wholesale Club
Explore frequently asked questions about BJ's Wholesale Club to quickly find the information and support you need.
In 2011, BJ's was acquired by two private equity firms, Leonard Green & Partners and CVC Capital Partners. It returned to being a public company in 2018.
BJ's stores are similarly owned by BJ's Corporation and is traded on the NYSE under symbol BJ. So, neither companies are owned by another big box chain.
Most of Costco's items are its Kirkland Signature private-label products, whereas Sam's Club has more national brands, while BJ's has a mix of both and offers smaller packaging sizes that are more suitable for smaller households, noted Phil Lempert, the founder and editor of SupermarketGuru.com, a site following the ...
BJ's Wholesale Club interviews FAQs Is it hard to get hired at BJ's Wholesale Club? Glassdoor users rated their interview experience at BJ's Wholesale Club as 68.2% positive with a difficulty rating score of 1.9 out of 5 (where 5 is the highest level of difficulty).