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Blue Cross Blue Shield Customer Service Contacts
Blue Cross Blue Shield (BCBS) is a prominent federation of 35 independent and locally operated health insurance organizations serving millions across the United States. Established in 1929, BCBS offers a wide array of healthcare plans, including medical, dental, and vision coverage, tailored to meet diverse health needs. Renowned for its commitment to healthcare innovation and community wellness, Blue Cross Blue Shield provides access to high-quality healthcare and ensures financial protection against health-related risks.
Phone Number & Contact Info
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- Blue Cross Blue Shield Most Popular Number
- 800-962-2242
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- Website
- www.bcbs.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Chicago, IL
Blue Cross Blue Shield Customer Service Overview
Blue Cross Blue Shield has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 40%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Blue Cross Blue Shield
Customers contact Blue Cross Blue Shield for various reasons. Most popular of them are questions like "What is Highmark Blue Cross Blue Shield?", "What is Blue Cross Blue Shield (TX)?", "What is Blue Cross Blue Shield (MI)?".
User Testimonials for Blue Cross Blue Shield Support
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Courteous and helpful associate, resolved all issues. Thank you, Trista, for your wonderful support.
From Barbara Wright at 2024-07-15 -
Hour-long wait for medication override, transferred without notice, and unprofessional explanations.
From RMis at 2024-07-19 -
Poor assistance with transportation requests and unresponsive service.
From Nguyen Pham at 2023-10-05 -
Encountered difficulties during registration due to unclear communication and lackluster assistance, though eventually resolved.
From Colin Bickford at 2020-07-30 -
Promised callbacks never happen; worst service encountered.
From Paul McGee at 2024-05-01
Frequently Asked Questions About Blue Cross Blue Shield
Explore frequently asked questions about Blue Cross Blue Shield to quickly find the information and support you need.
Blue Cross and Blue Shield developed separately, with Blue Cross providing coverage for hospital services and Blue Shield covering physicians' services. Blue Cross is a name used by an association of health insurance plans throughout the United States.
Anthem and Blue Cross Blue Shield are related, but they are not the same company. While they are both top health insurance providers in the USA, the big difference is that Blue Cross Blue Shield is the umbrella that is made up of several independent companies, and one of these smaller companies is Anthem.