Blue Cross Blue Shield (TX) Customer Service Contacts
Blue Cross Blue Shield of Texas (BCBSTX) is a prominent health insurance provider, renowned for its comprehensive range of health coverage options tailored to meet the diverse needs of Texas residents. As a key player in the Texas healthcare market, BCBSTX offers a variety of plans including individual, family, and group health insurance, along with Medicare and Medicaid services. Dedicated to improving community health, Blue Cross Blue Shield of Texas also emphasizes preventive care and wellness programs, ensuring affordable and accessible healthcare solutions for all Texans.
Phone Number & Contact Info
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- Blue Cross Blue Shield (TX) Most Popular Number
- 800-521-2227
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- Website
- www.bcbstx.com
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- Opening Hours:
- Mon-Fri 8am-8pm CT
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- Additional Contact numbers:
- 888-697-0683 800-451-0287
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- Mailing Address:
- 1001 E Lookout Dr, Richardson, TX 75082
Blue Cross Blue Shield (TX) Customer Service Overview
Blue Cross Blue Shield (TX) has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 30 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Blue Cross Blue Shield (TX)
Customers contact Blue Cross Blue Shield (TX) for various reasons. Most popular of them are questions like "What is Blue Cross Blue Shield (TX)?", "What are the costs and coverage of Blue Cross Blue Shield (TX) plans?", "What is the Blue Cross Blue Shield (TX) member portal and how can I access it?".
User Testimonials for Blue Cross Blue Shield (TX) Support
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Horrible service and treatment with dismissive responses.
From Anthony R Imf at 06/07/24 -
No knowledge of what's happening, unwilling to connect to a supervisor, only answers with refusals.
From Reuben J Cjq at 11/06/23 -
Helpful and polite interactions have been my experience, pleasantly surprising me despite others' negative experiences.
From Guest-5348596 at 11/23/23 -
Clueless representatives, repeated misdirected calls, and unresolved system updates led to months of frustration.
From Joyce F Grj at 05/18/23 -
Long hold times and reliance on an inadequate IVR system result in poor customer service.
From Guest-2869614 at 09/14/21 -
Difficult to reach live support with wait times of 2-5 hours.
From Guest-2492779 at 04/07/21
Frequently Asked Questions About Blue Cross Blue Shield (TX)
Explore frequently asked questions about Blue Cross Blue Shield (TX) to quickly find the information and support you need.
Blue Cross and Blue Shield of Texas (BCBSTX), a Division of Health Care Service Corporation, has been around for 90 years. The Cross and Shield have come to represent one of the most experienced health care coverage organizations in the state and the nation.
Blue Cross and Blue Shield of Texas (BCBSTX), a Division of Health Care Service Corporation, has been around for 90 years. The Cross and Shield have come to represent one of the most experienced health care coverage organizations in the state and the nation.
BCBSTX Headquarters, 1001 E Lookout Dr, Richardson, TX 75082, US - MapQuest.