Blue Cross/Blue Shield (IL) Customer Service Contacts
Blue Cross/Blue Shield of Illinois is a leading provider of comprehensive health insurance, offering a wide range of medical coverage plans to individuals, families, and businesses across Illinois. Known for its reliable customer service and robust health care network, Blue Cross/Blue Shield IL ensures members have access to top health care professionals and facilities. As part of the larger Blue Cross Blue Shield Association, it leverages nationwide resources to provide exceptional health care solutions, making it a trusted choice for health insurance in Illinois.
Phone Number & Contact Info
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- Blue Cross/Blue Shield (IL) Most Popular Number
- 800-327-8497
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- Website
- www.bcbsil.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-892-2803 800-541-2767 800-538-8833
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- Mailing Address:
Blue Cross/Blue Shield (IL) Customer Service Overview
Blue Cross/Blue Shield (IL) has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Blue Cross/Blue Shield (IL)
Customers contact Blue Cross/Blue Shield (IL) for various reasons. Most popular of them are questions like "What is the difference between Blue Cross and Blue Shield?".
User Testimonials for Blue Cross/Blue Shield (IL) Support
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Reps unhelpful, blame customers for system issues, transferring calls endlessly. Unable to pay online or phone after 25 years, told I'm the only one with the issue, automatic transfer to payment system that can't find me. Good luck finding competent help.
From Gabrielle E Nng at 12/27/19 -
Difficulty understanding customer service representatives due to language barriers despite high charges.
From Gail N Rfs at 11/06/18 -
Very poor customer service, unable to answer questions without a procedure code. They don't seem to care about their customers.
From Norine Ltz at 03/06/18 -
Nonchalant attitude from supervisors Shelby and Sara. No follow-up on promised deadlines. Horrible service.
From Steve at 02/29/24 -
Incompetent service leading to financial and time losses.
From Susan Strothmann at 04/19/24 -
Unhelpful and time-consuming service, with calls cut off and no option for feedback.
From Vamsi Krishna Kasina at 05/07/22
Frequently Asked Questions About Blue Cross/Blue Shield (IL)
Explore frequently asked questions about Blue Cross/Blue Shield (IL) to quickly find the information and support you need.
Blue Cross and Blue Shield of Illinois (BCBSIL), a Division of Health Care Service Corporation, is contracted with IHFS as an MCO and operates a Medicaid plan, the Blue Cross Community Health Plan (BCCHP) in the state of Illinois.
Anthem is a separate company with which BCBSIL works to administer certain aspects of your health care plan with us when you receive health care services in one of the following states: California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, or ...