Boost Mobile Customer Service Contacts
Boost Mobile is a prominent wireless telecommunications brand known for offering affordable prepaid phone services and plans without long-term contracts. Established in 2000, Boost Mobile provides customers with a wide range of mobile phones and devices alongside unlimited data plans, leveraging Sprint's nationwide network to ensure reliable coverage. As a leader in the no-contract phone industry, Boost Mobile appeals to budget-conscious consumers seeking flexible phone services tailored to their needs.
Phone Number & Contact Info
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- Boost Mobile Most Popular Number
- 888-266-7848
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- [email protected]
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- Website
- www.boostmobile.com
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- Opening Hours:
- Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT
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- Additional Contact numbers:
- 866-402-7366
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- Mailing Address:
- 4410 E Riverside Dr, Austin, TX 78741
Boost Mobile Customer Service Overview
Boost Mobile has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 13 seconds. The shortest wait times occur on Fridays, while Saturday have the longest wait times.
Top Reasons Customers Contact Boost Mobile
Customers contact Boost Mobile for various reasons. Most popular of them are questions like "Is Boost Mobile the Cheapest Cellphone Service?", "How Do I Cancel My Boost Mobile Account?", "Is Boost Mobile Cellphone Service Any Good?".
User Testimonials for Boost Mobile Support
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Response time for resolving issues needs improvement, as there's been no follow-up after the promised 48 hours.
From Robert R Fyv at 10/10/24 -
Incredibly poor service coverage and download speeds, with excuses like air traffic congestion.
From SoFarSoSurprising M at 09/17/24 -
Refund process confusion with customer service leading to unresolved request for assistance within the refund period.
From Rae R Xdg at 07/10/24 -
Understanding from customer service that purchases are refundable within 7 days, but refund was refused.
From Rae R Xdg at 07/10/24 -
Delays in activating a new phone, originally listed as stolen. Continued issues with another person’s information causing doubts about the phone’s newness. Resolution needed.
From Joe M Jqt at 10/06/24 -
Tired of contacting them repeatedly about unresolved issues.
From Jaxx Vep at 10/16/24
Frequently Asked Questions About Boost Mobile
Explore frequently asked questions about Boost Mobile to quickly find the information and support you need.
To offer LTE coverage, Boost Mobile relies on the robust LTE networks from AT&T and T-Mobile. AT&T's LTE network covers 99% of the U.S. population and spans across 78.1% of the country. T-Mobile's LTE network also covers 99% of the U.S. population and covers 46.6% of the country.
DISH Wireless L.L.C., doing business as Boost Mobile, is an American telecommunications company and wholly owned subsidiary of EchoStar Corporation.
Boost Mobile is a prepaid wireless service provider owned by Dish Network. It offers affordable mobile plans without the need for long-term contracts. Boost operates on T-Mobile's network, giving it broad coverage across the U.S. but at a lower cost, making it an appealing option for budget-conscious consumers.
Boost Mobile is a mobile virtual network operator, or MVNO. This means that they purchase service access wholesale from one of the three major networks that own infrastructure across the country – AT&T, Verizon, and T-Mobile – giving customers service at a much cheaper price.