Bose Customer Service Contacts
Bose Corporation specializes in the design and production of high-quality electronic devices. The company offers an array of products including CD players, radios, headphones, home theater systems, speakers, and professional audio solutions tailored for venues like auditoriums, hotels, performance centers, and stadiums.
Phone Number & Contact Info
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- Bose Most Popular Number
- 800-379-2073
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- [email protected]
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- Website
- www.bose.com
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- Opening Hours:
- Mon-Fri 9am-9pm, Sat 9am-7pm ET
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- Additional Contact numbers:
- 800-444-2673 800-869-1855 800-380-4831
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- Mailing Address:
- Framingham, MA
Bose Customer Service Overview
Bose has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Bose
Customers contact Bose for various reasons. Most popular of them are questions like "What is the warranty period for Bose products?", "What is the battery life of the Bose Soundlink Mini?", "Is the Bose Soundlink Mini waterproof or water-resistant?".
User Testimonials for Bose Support
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Hoped for authorized repair locations but had to seek service externally.
From Allen Q Roo at 2024-09-09 -
Very poor service and lack of customer advocacy in the team.
From James M Meq at 2024-08-22 -
Responses in customer service chat seem impersonal and repetitive, likely due to scripted messages.
From Fish Xva at 2024-03-26 -
Tech support offered only virtual help, which disconnected.
From Guest-5812104 at 2024-04-22 -
Dissatisfied with support; charging $115 for replacing defective earbuds feels unfair given the manufacturing fault. Expected better from their service.
From Tejbir T at 2024-01-03 -
Very helpful service tech named Kim assisted with headphone engagement, addressing frustrations from inadequate instructions and lack of diagrams.
From George W Cht at 2024-01-02