Brightspeed Customer Service Contacts
Brightspeed is an emerging internet service provider dedicated to expanding connectivity across the United States. Committed to the belief that your location should not restrict your internet choices, we are actively developing the necessary infrastructure to deliver top-tier internet services to countless homes and businesses nationwide.
Phone Number & Contact Info
-
- Brightspeed Most Popular Number
- 833-692-7773
-
- Website
- www.brightspeed.com
-
- Opening Hours:
- Mon-Fri 8am-11pm ET
-
- Additional Contact numbers:
- 833-970-4151
-
- Mailing Address:
Brightspeed Customer Service Overview
Brightspeed has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Friday have the longest wait times.
User Testimonials for Brightspeed Support
-
Had to repeatedly explain the issue to agents, with calls canceled and service delays. Promised credit wasn't applied, leading to further unhelpful interactions. Frustration overshadowed the otherwise impressive service.
From Mary P Grc at 2024-10-28 -
Slow response to outages, overseas support difficult to understand, calls drop unexpectedly, rude interactions, forced to use a frustrating automated system. Promised refunds not honored, resulting in additional fees.
From Neal K Una at 2024-06-05 -
Online chat and call-in line support is ineffective, often unaware of outages until hours later. Technicians scheduled unnecessarily due to issues on their end. Frustrating service.
From Jarrod C Rsx at 2024-09-17 -
Contacting customer service is a major hassle, and communication barriers due to language issues add to the frustration. Waiting 7-14 days for technical support is unacceptable.
From Romney Jiy at 2024-10-01 -
Challenging process to report internet outages and long wait times for repairs.
From BRIAN C Sjq at 2024-09-05 -
Sit on hold for hours only to wait days for a technician. No real effort to resolve recurring issues. Sorry service.
From Guest-5899525 at 2024-06-04
Frequently Asked Questions About Brightspeed
Explore frequently asked questions about Brightspeed to quickly find the information and support you need.
Who is Brightspeed? We are a telecommunications company dedicated to providing accessible, high quality internet to the communities we serve. Our goal is to keep you connected, so you can work, learn, stream, play, and accomplish what matters most.
A private equity firm called Apollo Global Management owns Brightspeed, and the company's legal name is Connect Holding II LLC. Previously, Brightspeed was owned by Lumen Technologies, the same parent company of CenturyLink.
Brightspeed is a new internet provider based out of Charlotte, N.C. A subsidiary of private equity firm Apollo Global Management, Brightspeed was formed in 2021 by three former Verizon executives—Robert “Bob” Mudge, Tom Maguire, and Chris Creager—as part of a $7.5 billion deal to acquire Lumen Technologies' DSL and ...
We're Brightspeed, a new internet provider on a mission to bring more connectivity to America. We believe where you call home shouldn't limit your options — and we're building the infrastructure to provide millions of homes and businesses with high-quality internet.