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British Airways Customer Service Contacts
British Airways, often abbreviated as BA, is the United Kingdom's flagship airline and one of the leading global carriers, renowned for its extensive network connecting major cities across the globe. Established in 1974, British Airways operates from its main hubs at London Heathrow and London Gatwick airports, offering both domestic and international flights. As a founding member of the prestigious Oneworld alliance, British Airways provides seamless travel options and a range of passenger services, enhancing its reputation for quality and customer service in the aviation industry.
Phone Number & Contact Info
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- British Airways Most Popular Number
- 800-247-9297
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- [email protected]
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- Website
- www.britishairways.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Harmondsworth, United Kingdom
British Airways Customer Service Overview
British Airways has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes and 39 seconds. The shortest wait times occur on Wednesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact British Airways
Customers contact British Airways for various reasons. Most popular of them are questions like "How Do I Book a Flight with British Airways?", "How Do I Make a Booking with British Airways?", "What is the carry-on baggage allowance on a British Airways flight?".
User Testimonials for British Airways Support
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Request submitted for updating travel dates due to changes in school schedule. Assistance sought for rescheduling to July 3, 2025.
From Anuj S Lhm at 2024-10-25 -
Inconsistent staff advice and inability to issue receipts for additional charges.
From Guadalupe Aoc at 2024-09-19 -
Kind and helpful customer service agent escalated my complaint. Hopeful for satisfactory response soon.
From Barbara M Mss at 2024-10-14 -
Appallingly bad customer service and support, with claims stuck in a queue for over eight weeks. Waiting for compensation seems endless.
From linda p Ezc at 2024-09-03 -
No compensation after six months of cancelled travel; ignored by repeatedly closed cases and no clear contact.
From Kishor T Uhy at 2024-09-07 -
Stuck at Heathrow for seven hours without an earlier rebooking, adding to discomfort and exhaustion.
From Belen F at 2024-09-20