British Telecom Customer Service Contacts
British Telecom, or BT Group plc, is a leading telecommunications services company based in London, United Kingdom. Established in 1980, BT provides a broad range of solutions including broadband, mobile services, voice, and television products, catering to customers in the UK and around the world. Known for pioneering innovation in digital communications, BT Group plays a crucial role in the global telecommunications industry, continuously enhancing connectivity and technology integration for businesses and individuals alike.
Phone Number & Contact Info
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- British Telecom Most Popular Number
- 0800-800150
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- [email protected]
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- Website
- www.bt.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- London, United Kingdom
British Telecom Customer Service Overview
British Telecom has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact British Telecom
Customers contact British Telecom for various reasons. Most popular of them are questions like "What services does British Telecom provide?".
User Testimonials for British Telecom Support
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Long wait times and unresolved issues after contacting support for an emergency backup box and digital phone, especially vital for vulnerable users. Noticed disconnection without prior notice, creating distress.
From Guest-5993732 at 2024-07-18 -
Endless attempts to connect with support went unanswered.
From Dr Bob R at 2024-06-05 -
Long wait times on calls to BT and unresolved issues with service after installation. Hours spent without solution. No explanation offered for ongoing problems.
From Rosemary Perry at 2024-08-03 -
Difficulty in resolving billing issues, delayed responses, and poor communication marked the frustrating experience with British Telecom's customer service.
From Customer at 2024-10-18 -
Long wait for a replacement router, inadequate compensation, and unresolved service issues.
From Mr Ian Dickinson at 2024-10-16 -
Ignoring emails and admitting billing errors make resolving issues difficult.
From SIan at 2024-10-24
Frequently Asked Questions About British Telecom
Explore frequently asked questions about British Telecom to quickly find the information and support you need.
Is BT Group a good company to work for? BT Group has an overall rating of 3.7 out of 5, based on over 10,439 reviews left anonymously by employees. 72% of employees would recommend working at BT Group to a friend and 62% have a positive outlook for the business. This rating has decreased by 1% over the last 12 months.
BT Group is the UK's leading fixed and mobile communications provider.
The ownership structure of BT Group plc (GB:BT. A) stock is a mix of institutional, retail and individual investors. Approximately 6.05% of the company's stock is owned by Institutional Investors, 0.05% is owned by Insiders and 86.07% is owned by Public Companies and Individual Investors.